Operations Executive

16 hours ago

Epping CM FJ, United Kingdom Simply Washrooms Full time

The Role

This is a key position within our Operations Team, supporting the delivery of outstanding customer service and operational excellence across our business. The role combines direct client communication with the coordination of our field service activities—ensuring that every visit is completed on time and to the highest standard.

Simply Washrooms is a certified B Corp dedicated to creating safer, cleaner, and more sustainable working environments. We are committed to achieving net zero by 2030 and delivering our services in the most sustainable way possible.

As a Simply Washrooms team member, you'll play a part in maintaining our B Corp principles, helping us create a positive impact for our customers, our team, and the planet.

Key Responsibilities

1. Customer Service & Helpdesk

  • Client Communication: Provide exceptional customer service to clients via phone and email, acting as the first point of contact for queries and resolving issues efficiently and professionally.
  • Helpdesk Operations: Support the smooth day-to-day running of the operations helpdesk.
  • Service Excellence: Support operational reporting, communication, and follow-up on any service issues or missed visits to ensure client satisfaction.

2. Logistics & Scheduling

  • Field Coordination: Work closely with the field service team to ensure efficient scheduling of work and 100% service delivery.
  • Route Planning: Schedule planned maintenance visits, ensuring they are organised and allocated in line with service requirements.
  • Problem Solving: Respond effectively to changes in field work schedules by adjusting routes and priorities to minimise disruption. You will problem-solve resource allocation challenges to ensure operatives and vehicles are used efficiently.

3. Systems & Team Support

  • Data Integrity: Maintain accurate records within our systems and databases.
  • Collaboration: Collaborate closely with colleagues across the Operations and Customer Service teams to promote a positive, team-focused environment.

About You

You are a proactive individual with strong communication and problem-solving skills. You thrive in a fast-paced environment and have the ability to prioritise and multi-task effectively.

Essential Skills & Experience:

  • Experience: At least 1 year of customer service experience is required. Previous experience in scheduling, logistics coordination, or operations support is preferred.
  • Tech Savvy: Solid IT/system skills and confidence using operational or CRM platforms.
  • Education: GCSE or equivalent education (preferred).
  • Values: A genuine commitment to quality, teamwork, and sustainability aligned with B Corp values.

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Health & wellbeing programme
  • On-site parking
  • Paid volunteer time
  • Profit sharing
  • Referral programme
  • Sick pay

Experience:

  • Customer service: 1 year (required)

Work Location: In person

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