Ambulance Care Assistant

Non-AFC LLW

Main area

Patient Transport

Grade

Non-AFC LLW

Contract

Permanent

Hours

Full time hours per week (Mon - Sat)

Job ref

FM-SC-VCG

Site

Lombard Road

Town

Morden

Salary

£13.85 Per hour

Salary period

Hourly

Closing

10/12/2025 23:59

At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.

Job overview
Ambulance Care Assistant/Driver

Non-Emergency Patient Transport (NEPT) is a service made available for those who meet the eligibility criteria set by the Epsom and St Helier Hospitals Trust and transport commissioners.

The post holder will be a vital member of the team who will assist in:

• Helping patients out of their home and into the ambulance (which does involve some lifting).
• Transporting patients safely, comfortably and in good time to their appointment.
• Returning the patient home and making sure they are settled in before leaving.
• Keeping accurate records of journeys on both the PDA and Daily Log Sheet.

The people you would transport may be in very poor health. An important part of your work would be to show kindness and respect to often worried patients and their relatives, who may include:

• Older people
• Individuals who are physically disabled
• People with mental health problems

During a shift you would keep in contact with staff at the control room via PDA who would allocate your work to you and also be on hand to offer advice.

The role is rather physically demanding, you would spend a lot of time on the road covering a particular geographical area. Occasionally you may deal with distressing situations or circumstances with seriously ill patients.

You would wear a uniform which will be provided to you. You may work alone or in a two-person team, in an adapted ambulance or a wheel chair accessible vehicle.

Main duties of the job

Important Note:

Please be advised that a key requirement for this role is a valid, current, Full (manual) UK driving licence with a maximum of 3 penalty points on the licence.

The licence must have been held for a minimum of 2 years.

Operational responsibilities include:

• Working alongside the Fleet Team complete a range of vehicle checks including but not limited to tyre pressure, oil and screen wash levels
• To report any vehicle defects to the Fleet Team
• To report any equipment defects to the Fleet Team
• To Ensure that your allocated vehicle is adequately stocked with essential consumables and to report any missing stock to the Fleet Team
• Report the return of untidy ambulances to the Shift Manager
• To keep in regular communications with the Control Team to gain instructions throughout shift, calling following each completed conveyance, calling to report any aborted, cancelled or delayed journey, calling to report any incorrect details relating to a patients docket, calling to request a meal break.
• To ensure that your allocated vehicle remains refuelled and is returned to base refuelled at the end if shift.
• Work in line with all Policies and Procedures
• To wear correct issued uniform at all times following the BBO guidelines.
• To sign out/in all equipment issued to them to assist with a patients conveyance.

Working for our organisation

St George's, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George's Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).

After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.

Detailed job description and main responsibilities

Important Note:

Please be advised that a key requirement for this role is a valid, current Full (manual) UK driving licence with a maximum of 3 penalty points on the licence.

The licence must have been held for a minimum of 2 years

If this criteria is not met, you will not be considered for this post.

Please ensure you add this information on your application.

Person specification
Qualifications
Essential criteria

• Full manual UK driving licence (no more than 3 points on licence)

Desirable criteria

• Clean driving licence

Experience
Essential criteria

• Experience of working both independently and within a team

Skills
Essential criteria

• Good Communication skills
• Good customer service skills
• Flexibility

Your recruitment team

The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:

E:

Your application

Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence

We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References

Please provide a minimum of 3 years' employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date

To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting

If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback

If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks

We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Employer certification / accreditation badges
Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

---