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Internal Sales Executive

2 weeks ago

Blackburn BB JA, United Kingdom ONTEC Full time £25,000 - £30,000 per year

Job Overview

We are seeking a proactive and results-driven Internal Sales Executive to join our team within a busy builders merchant environment. This is a phone-based, target-oriented role focused on generating outbound calls to the building trade. The successful candidate will be responsible for creating and converting leads, managing customer relationships, growing accounts, and handling inbound enquiries. The primary objective of the role is to drive sales through outbound calling

Role Purpose

The Internal Sales Executive plays a critical role in driving revenue growth through proactive outbound sales activity. Operating within a builders merchant environment, the role is primarily phone-based and target-driven, focused on generating new business from the building trade, converting leads into active accounts, and managing ongoing customer relationships. The successful candidate will be responsible for achieving sales targets, handling inbound enquiries, and contributing to the overall commercial success of the branch.

Key Responsibilities

  • Conduct high-volume outbound sales calls to prospective and existing trade customers
  • Identify and qualify new business opportunities within the building and construction sector
  • Convert leads into trading accounts and develop them into long-term revenue-generating relationships
  • Manage and grow a portfolio of customer accounts, ensuring consistent engagement and satisfaction
  • Achieve and exceed individual sales targets and KPIs
  • Respond to inbound customer enquiries, providing quotations, product information, and order support
  • Maintain accurate records of customer interactions, sales activity, and pipeline status using CRM systems
  • Promote relevant offers, new products, and seasonal campaigns to drive customer interest
  • Liaise with internal teams to ensure smooth order processing and customer service delivery

Person Specification

Essential Criteria:

  • Proven experience in a phone-based sales role, ideally within a builders merchant, trade, or construction-related environment
  • Strong communication skills with a confident and professional telephone manner
  • Demonstrated ability to meet and exceed sales targets
  • Customer-focused approach with strong relationship-building capabilities
  • Self-motivated, organised, and able to manage multiple priorities
  • Competent in using CRM systems and basic sales reporting tools

Desirable Criteria:

  • Knowledge of building materials and trade products
  • Experience working in a merchant or distribution setting
  • Familiarity with local construction and trade customer base

Additional Information

  • Full training will be provided
  • Opportunities for career progression within a growing business
  • Commission structure based on performance

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Benefits:

  • Casual dress
  • On-site parking
  • Transport links

Work Location: In person