Branding Operations Specialist, Monetization Product Operation, DACH

Responsibilities
The Global Brand Operations team provides best-in-class managed services support for Premium Brand Products - both reservation and auction, driving excellent customer service, and enabling revenue and working closely with customers and product teams to ensure product market fit. We're a global team with presence in 17 offices.

Our teams comprise of product specialists who enable flawless ad campaign executions, ensuring an optimized experience for clients, brand partners, sales teams and our product teams by providing technical and operational expertise by offering best-in-class service and product insights to uplevel platform capabilities for brands of all sizes.

Responsibilities:

• Own the set-up process, campaign management, QA and reporting for reservation and auction managed service campaigns.

• Monitor managed service campaign delivery to ensure campaigns reach the target audience, run smoothly, and exceed brands' expectations; this includes collaborating with teams on creative approvals, troubleshooting issues, managing scheduled and ad hoc report requests, and escalating issues to internal and external teams.

• Identify optimization opportunities for improving performance

• Leverage automated tools to optimize brand campaigns

• Serve as the key point of contact and support for Client Solutions in technical and operational client communications.

• Escalate, investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign

• Create, organize and distribute technical/operational product documentation to support product teams in general ad platforms and feature walk-throughs.

• Participate in training that prepares internal teams for new products and updates within our ads platform.

• Partner with Sales, Client Solutions and Product teams to collect customer feedback and identify opportunities to improve our products and services.

Qualifications
Minimum Qualifications:

• High proficiency in German, both written and oral: In this role, you will work closely with external partners across the DACH region. High proficiency in German, both written and oral, is required to support client communications, facilitate collaboration, and ensure smooth coordination with stakeholders across German speaking markets.

• At least 2+ years of ad ops experience on programmatic or auction platforms, and/or technical client service experience

• Experience managing and executing campaigns on reservation and auction ad platforms

• Experience monitoring and analyzing ad campaigns, to identify optimization opportunities for improving performance

• Experience working with 3rd party measurement partners

• Strong oral and written communication skills, ability to effectively translate technical language to non-technical stakeholders

• Proactive attitude with attention to detail, excellent project management, organizational, and analytical skills

Preferred Qualifications:

• Strong familiarity with online marketing and paid media advertising campaigns on social media or other digital platforms

• Experience managing branding & performance-based advertisers with a deep understanding of their challenges (preferably from agency background)

• Experience helping clients execute custom campaigns centered around specific performance KPIs

• Ability to provide optimization recommendations based on best practices on managed-service campaigns

• Ability to proactively troubleshoot and problem solve quickly and through the proper escalation process

• Ability to identify insights and analyze data to assess campaign performance

• Experience diagnosing and solving technical problems with product and engineering teams

• Experience with ad verification, viewability and impression tracking partners (IAS, DV, DCM, MOAT)

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

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Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​