Customer Care

6 days ago

Kingston upon Hull HU NP, United Kingdom Hallmark Group Products Full time

Customer Service Representative – Join the UK's No.1 Composite Door Manufacturer

Location: Hull – Hedon Road

Hours: Monday – Friday, 9 AM – 5 PM (45-minute lunch)

Salary: £26,000 per year (currently £24,000 - due to increase April 1st)

Job Type: Full-time, Permanent

Why Join Hallmark?

Hallmark Group is a leading UK manufacturer of composite doors, aluminium panels, and uPVC panels—serving the residential, industrial, new build, and social housing sectors. We've been at the forefront of quality British manufacturing for over 30 years and have been voted the UK's No.1 composite door manufacturer for four consecutive years.

Due to our continued growth, we're looking for a Customer Service Advisor to join our dynamic team

Your Role

As a Customer Service Advisor, you'll be the first point of contact for our customers, providing outstanding support and ensuring they receive the information they need.

Handle inbound customer enquiries – ETA updates, product details & general support via phone and email

Make outbound calls – following up with existing customers, product updates on orders, and chasing queries on orders/quotes

Engage with trade customers & end users – providing top-tier service and product advice

Manage customer emails professionally using Outlook

Use our CRM system to log communications and track customer interactions

Collaborate with Sales Reps to log and pass on valuable leads

General admin duties – filing, logging post & maintaining accurate records

What We're Looking For

We don't expect you to know everything on day one Full training will be provided, but if you have the following skills and attributes, you'll fit right in:

Strong organisational skills – ability to juggle tasks and prioritise effectively

Excellent verbal & written communication – confident handling calls & emails

Positive & proactive attitude – self-motivated with a can-do approach

Great problem-solving skills – able to handle queries and complaints professionally

Tech-savvy – comfortable using Microsoft Office & analysing data on spreadsheets

Team player – can work independently but also collaborate with others

Positive approach - to work, the team, and customers

Perks & Benefits

No weekends or night shifts – enjoy a healthy work-life balance

Two weeks off over Christmas & New Year – time to relax and recharge

22 days annual leave + bank holidays

Free on-site parking – no hassle finding a spot

How to Apply

Apply on indeed and attach any supporting information that highlights why you're the right fit for this role.

We review applications throughout the week, and if you're shortlisted, we'll invite you for an interview at a time that works for you.

Ready to be part of the UK's leading composite door manufacturer? Apply today

*STRICTLY NO AGENCIES, PLEASE*

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Benefits:

  • Free parking
  • On-site parking

Ability to commute/relocate:

  • Kingston upon Hull HU9 5NP: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • Can you provide an example of when you went above and beyond to provide a resolution to a situation, and what was the outcome?

Experience:

  • Customer service in an office: 2 years (preferred)

Work Location: In person

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