Caseworker Remortgages

Knights has always done things differently; in 2012, we were the first organisation of our type in the UK legal sector to attract private equity investment, enabling us to move from the traditional partnership model to a corporate structure, creating a clear separation between management / ownership and fee earners. We listed in 2018, building a reputation for being a premium law firm, with regional expertise combined with national capability.

Our business model and culture remain a clear differentiator from many legal services businesses enabling us to recruit individuals who wish to work in a modern professional services business. Our strong position in our markets, increased scale, national reputation, differentiated model and unique culture is enabling us to attract and retain high quality talent.

Integrar is part of Knights and is a market-leading provider of remortgaging and refinancing services for consumers, lenders, and intermediaries across the UK. Speed, efficiency, and effective customer communications are essential in ensuring high levels of customer service in remortgages, and Integrar already benefits from an award-winning technology platform.

Key responsibilities:

Following comprehensive training from a dedicated training team, you will manage a caseload of approximately 300 remortgage applications on an ongoing basis, from instruction through to completion, working towards completion targets and providing clients with a fast, efficient and high-quality service throughout.

We are looking for a high level of attention to detail, passion for delivering a high quality of work, being adaptable under pressure and being an amazing team player.

Responsibilities:

• Manage a caseload of approximately 300 remortgage applications on an ongoing basis.
• Carry out a title investigation and any searches required on the property or borrower.
• Carry out identification checks.
• Obtain a redemption statement for every charge affecting the property.
• Check the mortgage offer with a high degree of accuracy and chase any outstanding documentation required to proceed to completion.
• Liaise with all parties to set a suitable date for completion in accordance with the client and borrower requirements.
• Communicate with clients and borrowers via phone and email in a professional manner providing quality customer service.
• Keep all parties in the transaction up to date at all times such as client, introducer, borrower or broker.
• Ensure the case management system is used to process all relevant aspects of the transaction.
• Undertake any reasonable request from a Partner, Unit Head or other appropriate Manager from time to time.

What you will bring to the role

• To be successful in this role you will be enthusiastic about learning and developing caseworker skills in the remortgage sector.
• You will have a strong commitment to client care and to providing a friendly and helpful service.
• You will have the ability to multitask, adapt to changing priorities and handle a variety of duties to a high standard.
• You will be keen to work autonomously and manage your caseload within the guidelines of daily, weekly and monthly task structures.
• You will be comfortable adapting to change and helping the team / other teams where required.
• You have a careful and methodical approach to work, ensuring that processes, procedures etc. are followed accurately.
• Prior experience of remortgage processes is advantageous but not essential.
• You will be confident working in an environment with clear targets to achieve and strict deadlines / SLAs.
• You will thrive in a team environment which is supportive, positive and succeeds together.
• You possess strong communication skills both on the phone and via email, including an excellent standard of writing.

What does Knights offer?

• You will be part of a One Team culture that encourages people to work collaboratively
• We strive to deliver the best service possible for clients within a collegiate, team-based environment.
• Knights is constantly investing in our employees, with new offices and 11 refurbishments in the past 2 years providing a premium work environment and facilities.
• Our Leeds office is based at the stunning Majestic, with easy access via train, bus and park and ride schemes into the city centre.
• We value conscientiousness and transparency, providing a great work environment where there is collaboration, appreciation and a great platform for career development.
• We have an excellent training and induction program for all new starters; an engaging on-site training team will give you the support and knowledge to succeed in your role.
• Great work-life balance with employee wellbeing and healthcare benefits.
• Excellent benefits package makes Knights a great place to work and includes 23 days annual leave, birthday gift vouchers, fully paid volunteering time, travel to work schemes, retailer discounts platform, healthcare, eyecare and dental, life assurance, discounted legal fees, pension, share incentive plan.