Customer Service Practitioner Apprentice Level 2

Kickstart your finance career with Evolve Energy, a leader in sustainable energy solutions We're on the hunt for a Customer Service Practitioner Apprentice to join our Lytham HQ and learn the ropes of business operations while helping businesses achieve their sustainability goals.

Be part of a company transforming the energy sector and driving sustainability.

At Evolve Energy, we're not just another energy company, we're industry leaders helping businesses navigate the path to decarbonisation. With decades of expertise, we bring clarity and innovation to the complex Industrial & Commercial (I&C) energy sector.

We work with some of the UK's most exciting brands across retail, leisure, manufacturing, luxury hotels, tech, and beyond, helping them achieve their sustainability goals. From flexible trading and billing to energy strategy, our solutions go beyond the basics to create real impact.

We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

We are guided by our values:

• Passionate – We care deeply about the energy sector and sustainability.

• Honest – We act with integrity in everything we do.

• Responsible – We take ownership of our actions and their impact.

• Unique – We celebrate individuality and diversity.

• Together – Collaboration is at the heart of our success.

As a Customer Service Apprentice, you'll play a key role in the team, helping Evolve Energy to deliver excellent service to customers and ensuring their queries are handled professionally and efficiently.

Your Role

As a Customer Service Practitioner, you will:

• Answer customer queries via phone, email, or in person
• Following up on customer queries and escalating when needed
• Updating customer records and databases accurately
• Logging and tracking queries or complaints in the system
• Producing reports or summaries of customer interactions
• Investigating simple issues and providing updates to customers
• Promoting customer satisfaction and improving service delivery

What We're Looking for

• Basic computer skills such as using Microsoft Office (Word, Excel, etc.).
• Good communication skills and a proactive mindset.
• An interest in customer service, business operations, and sustainability.
• Commitment to learning and completing your Level 2 apprenticeship.

What You'll Gain

• A structured apprenticeship programme with hands-on experience.
• Training aligned with your career growth in customer service.
• Opportunities to contribute to exciting projects that drive real change.
• Insight into our business strategy, including market expansion, renewable energy generation, operational optimisation, and digital transformation

If you're passionate, driven, and eager to start your career in finance while supporting sustainability, we'd love to hear from you. Apply now and begin your journey with Evolve Energy, where innovation meets impact

Evolve Energy is a proud partner of the Armed Forces Covenant and Care Leavers Covenant, and an accredited Disability Confident Employer. We are an equal opportunities employer and welcome applicants from all backgrounds. All employees must provide evidence of the right to work in the UK, and roles may be subject to DBS and financial checks, with offers conditional on satisfactory completion. We value skills, resilience, and experience, and encourage anyone who feels they could be a great fit, even if they don't meet every requirement, to get in touch. Strictly no agencies; no commissions or fees will be paid.

We want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer?

Evolve Energy offer a range of benefits such as:

• An amazing team with a community feel
• Opportunities to grow and develop your career.
• Regular recognition and reward programs
• Enhanced Annual Leave
• Free Refreshments & Breakfast
• Cycle to work & EV scheme
• Private Healthcare, Cash Health Plans & Annual fitness membership contribution
• Flexible & Hybrid working opportunities
• Company Sick Pay Scheme
• Employee Discount Scheme
• EAP – health assistance
• Company pension
• Volunteering Days
• Social Events