Lawyer Support Associate

About Lawhive

We're on a mission to make sure everyone has access to the law.
Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world's first AI lawyer, specifically built for consumer legal work.
Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We're passionate about leveling the playing field and believe access to the law should be a basic utility in society.
Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the UK's bar exam equivalent.
We've recently acquired Woodstock Legal Services, bringing their excellent people and processes into the Lawhive family. Together, we're combining legal expertise with smart technology to make law more human, efficient, and accessible.

About the Role

Location: Poole - hybrid - 2 days in office.

Come and join us to help build a world-class Lawyer Support Team here at Lawhive.

Our Lawyer Support Team is the driving force behind everything we do – the go-to contact for lawyers working on the Lawhive platform, ensuring they have everything they need to focus on what they do best: delivering expert legal advice and an exceptional client experience.

You'll be at the heart of it all – keeping operations running smoothly, managing the details, and creating a seamless experience across every touchpoint. From platform guidance and case management support to handling compliance-related questions, your work will make a real difference in how our lawyers and clients experience Lawhive.

If you're organised, proactive, and thrive on getting the details right, this could be the perfect role for you. Whether you already have some legal or office experience, or you're ready for your next big step, we're looking for someone with initiative, a strong work ethic, and a genuine passion for administration and support.

This is an excellent opportunity to join a fast-growing, forward-thinking company that genuinely values its people and invests in their development. You'll be part of a dynamic start-up environment where your work helps shape the future of the legal industry.

What You'll Do

Post, Scanning & Printing

• Sort, scan, and file incoming post in the right case folders

• Prepare and send outgoing post, bundles, and recorded deliveries

• Handle document prep and manage printers/scanners

Compliance & ID Verification

• Send ID checks and client care letters via our e-verification system (Legl)

• Troubleshoot client issues and review verification results

• Certify ID for clients using paper-based checks

• Learn what qualifies as valid ID and source of funds documentation

File Opening & Admin

• Open and manage new legal files in LEAP

• Ensure compliance requirements are completed accurately

• Support both consultants and the internal legal team

Consultant & Team Support

• Help onboard new consultants and provide professional, friendly support

• Build strong working relationships across the business

• Respond to queries by email, phone, or Teams

• Collaborate with teammates to manage priorities and meet deadlines

What We're Looking For

• Experience working within an admin, operational or customer support role

• A genuine love of organisation, detail, and process

• Strong communication and problem-solving skills - you're calm under pressure and confident in resolving issues quickly

• Highly organised, with excellent attention to detail and the ability to manage multiple requests at once

• Proactive - you take ownership, spot gaps, and act on them

• A passion for improving legal services and making a difference through technology

• Professional, discreet, and reliable – especially with sensitive client data

UK Benefits:

34 Holidays (25 days annual leave + your birthday off + bank hols in England)

Equity (Share Options)

Pension

Regular team building activities and socials

20% off legal fees through Lawhive

US Benefits:

Healthcare benefits: 'Premium' plan with 100% employee cover and 50% dependent cover

Vacation: 20 days + 11 Federal holidays + 1 day of Birthday leave

401k: Matching contribution up to 2% of salary

Equity: Options in Lawhive LTD