Enrolment Advisor

At Boundless Learning we are empowering our customers to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you'll have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.

Enrolment Advisor
Summary
Deliver outstanding consultative sales activity and prospective student interaction to achieve recruitment targets for a portfolio of programmes.

Responsibilities
The role has 3 main areas of responsibility including KPI setting and activity levels, excellent funnel stage consultative selling, and achieving personal enrolment targets.

Key Accountabilities

• Prospective student sales interaction via phone, email, SMS and online engagement activity. This includes contacting generated leads in line with well-established service standards and progressing them through the sales funnel over intake periods. Core communication tools include phone, SMS and email
• Utilising our customised CRM platform to maintain detailed prospective student activity and notes for each prospective student in order to deliver a highly engaging personalised experience
• Using activity reports and dashboards to monitor and drive personal performance in line with pre-determined sales KPIs and targets
• Work flexibly and collaboratively with other members of the team
• Assess the suitability of prospective students and assist them with the application submission process. This can include assessing qualifications as well as providing support regarding English language testing, access to payment options and the submission of CVs, references and personal statements
• Participate in developing new and innovative ideas for campaigns, workflows and messaging to improve personal and team performance

Boundless Learning Competencies

• Organisationally Agile: Adapts quickly to new situations where roles and work are not clearly defined. Proactively seeks information to understand the reasons for change and adapts approach accordingly.
• Influences without Authority: Conveys messages and clear outcomes to diverse audiences using the most effective channels in an easily understood, convincing and actionable manner. Identifies stakeholders, seeks input and actively listens to build support and identify best solutions.
• Prioritises and makes Effective Decisions: Breaks down work into manageable parts, assessing the priorities and schedule required to deliver on time. Ensures the quality of the data provided to analyse possible solutions and support effective decision making.
• Builds Relationships: Creates relationships with peers quickly and confidently, building trust and win-win partnerships. Proactively networks with other teams to discuss common issues and share knowledge.
• Outcomes Oriented: Differentiates between outputs and outcomes, working with a focus on achieving desired outcomes. Understands the intended outcomes of own work and how they contribute to Boundless Learning's broader objectives including customers and learners.
• Continuously Improves: Actively seeks opportunities for improvement and presents ideas for increasing effectiveness and efficiency of own work. Demonstrates willingness and flexibility to adapt own approach to new ways of working to achieve improved outcomes.
• Evidence Informed Identifies and collects reliable data necessary to build evidence to enable and support decisions. Organises and analyses information (into meaningful / related areas) to form robust, evidence-based conclusions.
• Commercially Aware: Understands and can articulate Boundless Learning's business goals and what own business, own team and self to contribute to Boundless Learning's success. Uses that knowledge to identify better ways of working to meet those goals.
• Digitally Focused: Understands and embraces how digital technology is changing education and assessment and the implications this has on own day-to-day work. Recognises the opportunities digital technology creates for Boundless Learning to increase its reach, generate profitable business opportunities and create more effective products for its market.
• Driven by Customer and Learner Requirements: Understands customer/learner needs, what they value and why, and applies creative thinking to make a difference. Makes decisions that have a positive impact on customer and learner issues for the benefit of Boundless Learning overall.

Qualifications

• Excellent IT skills including using Office Suite
• Good data management and analytics skills
• Excellent communication (written and oral), networking and influencing externally and internally (in particular to work effectively with colleagues in Boundless Learning across different sites and within a matrix structure)
• Relationship building: in particular, with customers, employers, professional bodies, commercial partners, government agencies and within Boundless Learning
• Degree or equivalent professional qualifications
• Experience using SalesForce or other CRM's
• Sales, B2C experience in a consultative service environment
• Knowledge of the UK HE sector
• Creative thinking and customer empathy
• Must be able to work 5 days a week in the London office.

Supervisory Responsibilities

• None