Change Manager

Change Manager
Location: Remote (UK)
Permanent

RS Group is looking for an experienced Change Manager to join our team. This is a key role in ensuring that all changes across our global IT landscape are managed in a controlled, consistent, and well-governed manner. You'll be the central point of contact for all change activity, driving process compliance and minimising risk to business-critical services.

What You'll Be Doing

• Own and operate the Change Management process end-to-end.
• Act as the primary point of contact within Service Operations for all change-related activity.
• Review and plan global product changes and system releases, ensuring alignment with business priorities.
• Conduct and validate impact and risk assessments for proposed changes.
• Plan and communicate service outages, maintenance windows, and change-related activities to stakeholders.
• Chair and lead weekly Change Advisory Board (CAB) meetings.
• Maintain clear and proactive communication with business stakeholders.
• Manage and publish the Forward Schedule of Change (FSC).
• Conduct post-implementation reviews and capture lessons learned.
• Track improvement actions, ensuring timely completion and sign-off by service owners.
• Support Release Management processes and attend Release Board and project release meetings.
• Build strong relationships with third-party support partners and internal resolver groups.
• Identify and drive continuous improvement initiatives within Change Management.
• Perform trend analysis to highlight improvement opportunities.
• Contribute to Problem Management activities related to major or recurring incidents.
• Produce and present critical reports and metrics to stakeholders.
• Attend monthly governance meetings with MSPs to review performance trends.
• Manage and mentor the Change Analyst, fostering growth and capability.

About You
You're a detail-oriented and process-driven professional who thrives on structure and governance. You have a natural ability to balance risk with business agility, ensuring changes are delivered smoothly without compromising service stability. Your communication skills make you a trusted advisor to stakeholders, and you're passionate about continuous improvement and operational excellence.

What You'll Need

• Proven experience in IT Operations or Service Support roles within a global or regional organisation.
• Strong working knowledge of ITIL v4 frameworks and their practical application.
• Experience managing SLAs, KPIs, and driving service improvement initiatives.
• Excellent communication and stakeholder engagement skills.
• Ability to remain calm and decisive under pressure.
• Analytical mindset with strong problem-solving skills and a proactive approach.

Desirable Skills

• ITIL Practitioner or ITIL v3 Expert certification.
• Hands-on experience with ServiceNow or similar ITSM platforms.
• Strong understanding of Agile and Waterfall project methodologies.
•   Exposure to enterprise business systems and infrastructure environments.Exposure to enterprise business systems and infrastructure environments.

The extras you'll get:

At RS, as well as the usual employee benefits you'd expect from a FTSE listed company, including annual performance bonus, enhanced maternity and paternity leave, private healthcare, in the UK&I, we've just introduced a number of new Family Friendly Policies including:​

• Help for people to take control of ongoing Health conditions such as diabetes or asthma with £500 a year available for monitoring & consultation​
• Support for Neurodiverse colleagues and families with neurodiverse members with needs assessment, diagnosis and post diagnostic support for autism spectrum, ADHD and Tourette's syndrome​
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause​
•  Helping our LGBTQ+ community through enhanced coverage for trans colleagues, including voice coaching, facial surgery, and gender confirmation surgery​
• Additions to Fertility coverage including IVF for lesbian couples and information/support around surrogacy and adoption for all. 

We are RS

At RS we've been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the 'what ifs' into the 'why nots', the impossible into the possible.  ​

Our purpose? Making amazing happen for a better world.  ​

We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.  ​

We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that's exactly how we partner with people – our customers, suppliers, colleagues and communities – to solve problems.  ​

We'll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do. ​

Come and join us and we'll help you to think big, do more and unleash your brilliance, so you do amazing things too.​

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