Deputy Back of House Manager

Job Ref: MAY1760

Branch: Claridge's

Location: Claridge's Hotel, London (West)

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Shift pattern: 5 days on 2 days off

Hours per week: 40

Posted date: 15/10/2025

Closing date: 28/11/2025

Set in the heart of Mayfair, Claridge's is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge's has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge's. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as "annexe to Buckingham Palace". Claridge's has a famous all-day dining and Afternoon Tea restaurant the 'Foyer Reading Room', L'Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge's Bar, the intimate Fumoir and effortlessly elegant Painter's Room.

As a Deputy Back of House Manager you will be responsible for:

• To allocate staff to work in a Back of House work station and supervise the performance of all tasks relating to that station.
• To manage and co ordinate night cleaning, ensuring the work is carried out to standards, staff attendance, is correct and supervise and maintain the standards of cleanliness in the organization overnight.
• To roster staff, supervisors and assistant managers to effectively cover all shifts and work load.
• To assist, monitor and consistently improve Health and Safety within the BOH areas of the hotel.
• To assist the Back of House Manager in the organisation of the weekly rota to effectively cover all shifts and work load.
• To ensure all mise en place is prepared in advance of requirement. To effectively assist and organise in advance for special events, special occasions and normal day business. To assist and anticipate requirements and be highly organized at all times.
• To ensure mise en place is continually topped up during service. To effectively assist and organise in advance for special events, special occasions and normal day business. To assist and anticipate requirements and be highly organized at all times.
• To issue various stores to FB departments ensuring requisitions are correctly filled in and signed by the FB Manager.
• To return to stores after use all equipment not required for daily use in the FB departments.
• Raise purchase requests for equipment, ensuring sufficient lead time for ordering and receipt of stock, and follow up with the Back of House Manager for approval.
• To assist in monthly and bi-annual stocktaking of operating equipment.
• To be aware of and to adhere to all health and safety, fire, hygiene and COSHH regulations governing the work you are undertaking/supervising and to ensure the correct chemicals/detergents are used at all times.
• Assist in managing and recording an effective breakage program in the hotel with the goal to minimize breakage.

Successful candidates for our Deputy Back of House Manager opportunity will:

• Demonstrate genuine dedication to Claridge's and show a commitment to consistent quality in our product and service
• Be able to motivate and lead a team, is adaptable and has exceptional interpersonal and communication skills.
• You will have excellent written and spoken English, superior organisational skills and immaculate personal presentation
• Be motivated, creative and have worked in a similar role, within a five star or fine dining environment.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

A Rewarding Career with Maybourne

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme 'Introduce a Star' where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
• Wedding and Baby gifts.

• Retirement functions.

• Terms and conditions apply to all benefits.

In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Timeless Elegance in Mayfair

Step into the heart of Mayfair and discover Claridge's, an Art Deco icon that has epitomised understated elegance since the 1850s. Renowned for impeccable service, timeless design, and inspiring dining, this storied hotel offers signature suites and rooms with soaring views across London. From landmark restaurants to hidden-gem bars, every detail—from Afternoon Tea to cocktail hour—stirs the senses. There are many five-star hotels in London but nowhere quite like Claridge's.

Timeless Elegance in Mayfair

Step into the heart of Mayfair and discover Claridge's, an Art Deco icon that has epitomised understated elegance since the 1850s. Renowned for impeccable service, timeless design, and inspiring dining, this storied hotel offers signature suites and rooms with soaring views across London. From landmark restaurants to hidden-gem bars, every detail—from Afternoon Tea to cocktail hour—stirs the senses. There are many five-star hotels in London but nowhere quite like Claridge's.