Head of Revenue and Accommodation

PURPOSE:

The Head of Revenue and Accommodation role is a key strategic and operational role at Lost Shore. You will be responsible for driving accommodation performance through a blend of analytical skills, commercial instinct, and technological expertise to maximise overall revenue and provide and exceptional guest experience.

This position is pivotal in driving financial performance by setting optimal pricing, managing distribution channels, and ensuring that revenue strategies align with overall business objectives.

In tandem you will deliver a resort guest experience that delights, leading to repeat visits and positive reviews pinned around a pricing strategy that builds both occupancy and yield.

The operational component of your role will be to oversee a team that delivers best-in-class housekeeping standards as well as building out a programme of upsells to engage guests and boost revenue. You will also drive standards in cleanliness and tidy-ness around the resort with a particular focus on customer facing areas, bringing the wow-factor.

KEY ACCOUNTABILITIES:

Revenue Management

• Working collaboratively with key resort teams, including VEX, F&B, Events, Group Sales and Marketing to design and deliver strategies that balance profitability, service excellence, and brand reputation
• The role has a dotted line management of the Visitor Experience team leader who is engaged in revenue management and accommodation sales.
• Set appropriate room rates and package pricing using yield and dynamic pricing techniques, adjusting for seasonal and wider trends.
• Analyse market trends, competitor actions, and consumer behaviour to identify opportunities for revenue growth.
• Forecast demand patterns to optimize occupancy rates and maximize total revenue across all accommodation types.
• Manage room inventory across multiple online and offline distribution channels to minimize overbooking or underselling.
• Build out Lost Shore's presences on external distribution channels such as , Airbnb etc to ensure maximum listing impact and streamlined integration with internal processes and systems.
• Develop, implement, and adjust pricing and distribution strategies based on performance data and market changes.
• Monitor and evaluate revenue performance using KPIs (e.g., RevPAR, ADR, Occupancy Rate) to assess financial health.
• Prepare and present regular reports to senior management on revenue trends, forecasts, and opportunities.
• Identify and implement process improvements and technological tools to enhance revenue management efficiency and work with the Visitor Experience team to ensure they are implemented.
• Continuously horizon scanning for new opportunities and keeping abreast of latest industry trends

Housekeeping

• Oversee daily housekeeping operations, ensuring lodges, pods, and public areas are immaculately presented.Implement and maintain cleaning protocols, laundry standards, and efficient room turnaround procedures.
• Ensure the team has appropriate tools and process to schedule and monitor room readiness in line with guest arrivals and peak periods.
• Oversee management of inventories for linens, cleaning supplies, and guest amenities.
• Perform quality audits and implement continuous improvement actions.
• Respond promptly and professionally to guest accommodation concerns or issues that have been escalated.

Resort impact

• Collaborate with sales, marketing, and operations teams to ensure alignment between revenue strategies and customer experience goals.
• Create targeted upsells, packages and room extras that can be offered to guests.
• Work with the sales, marketing and operations team to create and implement stay plus activity packages, implementing them on both the Lost Shore site and through a range of resellers and platforms.
• Support the Head of Events and Sales in larger pitches and pricing for conferences, site takeovers and other large residential opportunities.

Feedback and continuous improvement

• Be a visible, proactive leader who champions exceptional service across all site assets
• Work with the Visitor Experience team to ensure high guest satisfaction through real-time response to feedback and issue resolution.
• Ensure consistency in hospitality delivery across all overnight guest touchpoints.
• Track reviews and implement actions to continuously elevate the overnight guest experience.

SKILLS:

• Strategic Thinking: Ability to see the bigger picture, anticipate future opportunities and challenges, and make decisions that align with and drive long-term organisational success
• Analytical Thinking: Ability to interpret large data sets and transform insights into actionable strategies.
• Commercial Acumen: Strong understanding of market dynamics, customer segmentation, and competitive positioning.
• Revenue Management Systems (RMS): Proficiency with tools such as IDeaS, Duetto, or STR, and familiarity with channel managers, OTAs and PMS systems.
• Forecasting & Pricing Strategy: Skilled in demand forecasting, dynamic pricing, and inventory optimization.
• Technical Proficiency: Advanced use of Excel, Power BI, or other data analytics software.
• Communication & Collaboration: Strong interpersonal skills for cross-department collaboration and stakeholder engagement.
• Attention to Detail: Accuracy in data interpretation and pricing decisions.
• Adaptability: Ability to thrive in a fast-paced environment and adjust strategies quickly based on market fluctuations.

EXPERIENCE:

• Extensive experience in revenue management, pricing strategy, or commercial analysis within the hospitality or tourism sector.
• Proven track record of driving revenue growth through effective pricing and distribution strategies.
• Experience working with OTAs, GDS, and direct booking platforms.
• Familiarity with digital marketing and e-commerce principles as they relate to accommodation sales.
• Experience managing multi-property portfolios or multiple market segments is desirable.

PROFESSIONAL QUALIFICATIONS:

• Bachelor's degree in Business, Hospitality Management, Economics, or a related field (Master's degree advantageous). Or extensive experience in this area.

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