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Service Administrator

2 weeks ago

Crewe, Cheshire East, United Kingdom Emerging Futures CIC Full time £23,918 - £28,312 per year

Key Information

Position: Service Administrator

Contract: Full-time (9-month fixed term contract)

Salary: £23,918 – £28,312 per annum pro rata

Location:

Cheshire East

Hours Per Week
37.5 hours per week

Application Closing Date
23/10/2025

About Emerging Futures CIC
Emerging Futures works nationally with people affected by addiction, encouraging them to make positive changes to their lives.

We believe that no one should suffer the stigma associated with addiction, and that everyone seeking support should feel valued and respected.

We provide homes for people to connect with others and make the necessary changes to move towards independent, healthy living.

Our behaviour change services provide a confidential space to share experiences, and offer practical support to those who want to change.

The Emerging Futures accredited coach training develops the skills of our volunteers, motivating people to give back and reconnect with their community.

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About The Role
As Service Administrator you will provide wide-ranging administrative, financial and system support to staff and volunteers in our local teams to ensure the smooth running of services.

You will also work with our national administration team to develop and improve organisation-wide processes and procedures.

Download Job Description
About you

Skills
You will have excellent organisational and IT skills, good interpersonal skills and willingness to work flexibly as part of a team. You will have:

  • Excellent organisational and interpersonal skills and a proactive approach to fulfilling your responsibilities and taking the initiative.
  • Excellent transferrable skills around accuracy, attention to detail and spotting errors.
  • Experience of general office procedures and administrative duties, including finance and petty cash systems.
  • Basic mathematical skills.
  • Excellent IT skills and experience of using databases and other data management systems.
  • Experience of coordinating and managing housing benefit claims and working with local statutory agencies to manage income and financial issues (desirable, not essential).

How to apply

To apply for this role, click the 'apply now' button and complete our online application form.

Our online application form consists of a set of "getting to know you" questions that are specific to each role. For most of our positions, we also ask that you upload a CV.

Download the job description for a full list of duties, along with a person specification detailing essential and desirable skills.

See below for our step-by-step guide to completing your application, and some useful tips to help you understand what we look for.

Download Job Description View GPDR For Applicants
Key Dates

Deadline – 23/10/2025

Interview – 30/10/2025

A guide to completing your application

STEP 1

Copy and save the URL at the bottom of the form

So that you can revisit your application at a later date.

STEP 2

Complete your personal details

In order for us to contact you about your application.

STEP 3

Answer Our 'about You' Questions
To help us understand your values, skills and experience.

STEP 4

Upload your CV

Not all roles require a CV. This will not be visible if it is not required.

STEP 5

Complete the declarations

About any adjustments, GDPR, your legal right to work, and DBS checks.

STEP 6

Don't forget to click 'submit'

Wait until you see the "application successful" message.

Useful tips

Read these useful tips to help you prepare your application.

Read these useful tips to help you prepare your application.

  • Our job applications are submitted on an online form by clicking the "apply now" button. As with all online webpages, if you lose your internet connection the page can crash, and you risk losing your application.
  • To avoid this happening, we'd advise writing the answers to our 'getting to know you' questions offline first, either on your computer or phone. Once you're happy and ready to submit, you can paste them into the online form. Alternatively, copy the form URL displayed at the bottom of the form by the "submit" button, and use this to revisit your application online later.
  • It's always worth double checking that your email address and phone number are correct. If there are typos here, we won't be able to contact you about your application after we have shortlisted to interview.
  • Write your 'getting to know you' responses in your own words. Imagine you're speaking to the person who you hope might hire you. The more we know about the real you, your values, and your experiences the better (so don't let ChatGPT answer for you).
  • Read through your responses a few times before you send the final application and correct any spelling errors or add anything you may have missed. We're not looking for seasoned copywriters, but it shows you've taken care over your application.
  • Not all our jobs require you to upload a CV, but if you are asked to, please make sure it's in a format that we can read. Accepted formats: pdf, doc, jpeg, jpg, png, txt, docx.
  • Once you have submitted your application, wait until you see the "application successful" message. You'll also receive an email confirming the application has been received, which has a link to complete our Equality and Diversity short survey.

Working in our Cheshire & Merseyside services

By joining the Emerging Futures workforce, you become part of a nationwide team dedicated to providing addiction recovery support services throughout the United Kingdom. This role joins part of a larger team in Cheshire East, with colleagues working across our services in Sefton, Warrington, Halton, Crewe, Macclesfield, Congleton and Middlewich.