Neighbourhood Officer

Neighbourhood Officer

Location: Oldham (Hybrid – 37 hours per week)

Reporting to: Head of Tenancy and Neighbourhood Services

Contract: Permanent

Salary: £36,066

Improving lives in Oldham

First Choice Homes Oldham (FCHO) have an exciting opportunity for a Neighbourhood Officer to join our Tenancy and Neighbourhood Services team.

You will play a key role in supporting tenancy management processes, delivering excellent customer service, and helping us improve neighbourhood services across our communities.

The impact you'll make

As a Neighbourhood Officer, you will be the first point of contact into the Neighbourhood Team, assessing enquiries promptly and ensuring customers receive the right support first time. You will provide administrative support across key tenancy processes, including mutual exchanges, ensuring compliance with legislation and internal standards.

You will:

• Act as the first point of contact for all incoming enquiries, logging details accurately, resolving where possible and signposting or referring appropriately.
• Provide administrative support for mutual exchange and tenancy management processes, ensuring compliance with statutory deadlines.
• Collate, analyse and present business intelligence and research data to support service improvement.
• Respond promptly to customer enquiries, ensuring follow-up actions are recorded and completed.
• Gather and monitor feedback from customers and colleagues, producing insight and reports.
• Develop innovative communication approaches to engage customers and partners.
• Administer mutual exchange applications and liaise with Neighbourhood Coordinators.
• Identify and refer safeguarding concerns in line with policy.
• Use data to identify under-occupation and overcrowding and support customers with mutual exchange options.
• Maintain accurate records and administrative systems, producing reports and statistics.
• Support the monitoring and delivery of key performance indicators.
• Build positive working relationships with customers, colleagues and partners.
• Keep up to date with housing related legislation, guidance and best practice.
• Work collaboratively within the team, sharing information appropriately.
• Deliver customer centred services to the highest standards of care and professionalism.

Our ideal candidate

You will be customer-focused, organised and confident managing a varied workload. You'll enjoy helping customers, supporting colleagues and contributing to the smooth operation of neighbourhood services.

You will have:

• Experience providing frontline customer service.
• CIH level 3 qualification or working towards
• Knowledge of relevant legislation, government regulations and current issues in the social housing sector
• Experience working in a target driven environment.
• Confident IT skills, including Microsoft Word and Excel.
• Strong organisational skills, able to prioritise and manage multiple deadlines.
• Excellent verbal and written communication skills.
• Experience assessing customer needs and offering appropriate advice.
• Ability to work independently using initiative.
• Accurate record keeping and attention to detail.
• Ability to build effective working relationships.

Desirable:

• Knowledge of landlord and tenant legislation.
• Experience working in a housing management function within a registered provider.

Why join FCHO?

First Choice Homes Oldham (FCHO) is a housing association providing safe, affordable, and high-quality homes across Oldham and the surrounding areas. We own and manage over 11,500 properties and have the highest regulatory (G1/V1) Governance rating. Every day, we're proud to make a real difference in our communities.

Our work is guided by our Big Plan, focused on providing homes we're proud of, supporting people to thrive, and creating a great place to work. We care deeply about our customers, our colleagues, and our communities and we're committed to delivering services we can be proud of while improving the lives of people across Oldham.

We need great people to work with us - it's an exciting time to join as we work towards out big ambitions, supporting the growth and prosperity of our local region.

We offer a fantastic range of benefits designed to support your wellbeing and professional development:

• Competitive salary
• 37-hour working week with hybrid working options
• 30 days' annual leave plus one company shutdown day and 8 bank holidays
• Option to purchase additional annual leave
• Defined contribution pension scheme (up to 10% employer contribution)
• Death in service benefit
• Healthcare cash plan and private health insurance
• Access to Doctorline – 24/7 GP support
• Colleague benefits platform with discounts and wellbeing tools
• Discounted gym membership
• Professional subscriptions paid (where essential)
• Enhanced maternity, paternity, adoption and sick pay
• On-site wellbeing room and café
• Long Service Awards

Interested?

If you're passionate about great customer service and want to make a difference in our neighbourhoods, we'd love to hear from you.

Please submit your application before 17/12/2025.

Inclusion and accessibility

We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills & are proud to be an equal opportunity workplace. As an equal opportunities employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know & we'll do all we can.