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Customer Service Representative
2 weeks ago
We are a growing dental implant distributor with office and sales teams. This role will be working within our busy friendly office dealing with customers and our sales team. The job requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload.
Customer services skills are a key factor to this job role.
· To deal with telephone enquiries and provide exceptional customer service levels at all times
· Taking orders, advising on stock availability and pricing
· Provide product information and identifying the customer's requirements via telephone, post and e-mail
· Input orders efficiently and accurately into the ordering system when received by telephone, post or e-mail
· Advise customers of out of stock/discontinued products
· Pick and pack orders (working alongside the Stock Controller)
· Advise customers of stock availability/discontinued products (working alongside the Stock Controller)
· Organise and re-order existing and new stationary items and packing materials for the whole office as and when necessary
· Manage all customer deliveries with our courier company, ensuring deliveries have reached customers and attend to and resolve any non-deliveries. Check invoices from courier company on a weekly basis and check all invoice data matches deliveries
· Working with the stock inventory system
· Assists the Stock Controller with stock, storage, correct layouts and unloading shipments
Requirements
Essential Skills
• Experience of working as part of a team and the ability to co-operate with other team members to make a significant contribution
• Enjoy good working relationships with individuals in customer, supplier and other organisations you come into contact with
• Excellent communication skills, both verbal and written
• The ability to understand the stock mix of a company and the different demands on that stock. The demands are influenced by both external and internal factors.
• The ability to understand stock in regards to layouts and "filing" stock in the correct order (all stock is filed on a serial number basis)
• Possess good IT systems knowledge in MS Excel/Word/Outlook
• A confident self-starter, someone who is high motivated and capable of managing their own workload to get the job done
• Organise workload to achieve set objectives where there are conflicting demands and priorities
• Possesses physical strength necessary to unload, lift, and carry heavy boxes
1. CV & Cover Letter → submit via email
2. Online Assessment → personality & aptitude test
3. Online Screening
4. Interview Stage → panel interview (Customer Service Manager + Ops)
5. Offer & Onboarding
Benefits
Package:- Base Salary: £27,000–£30,000 (DOE)
- Pension (auto-enrolment)
- 25 days annual leave + public holidays.
