Onboarding Support Advisor

Salary: Starting from £25,417.82 per year

Grade: PO

Reporting Line: Onboarding Team Manager

Contract Type: 9 months Fixed Term Contract

Location: Bolton/Hybrid

Closing Date: 24/10/2025

Our Postmaster Onboarding team play a vital role in ensuring our new Postmasters are given the best introduction to life at the Post Office during the Onboarding process.

You will manage the end to end process of their application including administration, supporting the financial assessment and production of agreements. You will organise suitability assessments including relevant documentation and ensure that service failures, non compliance or incidents are logged.

The Onboarding Support Advisors are crucial in establishing new partnerships as you take the new Postmaster through the complete application process. Stakeholder engagement and customer service are at the forefront of what we do and you will receive full training as well as GENUINE career progression within the team and wider business.

Now, more than ever, we understand that attracting the right talent is pivotal in driving the positive change needed throughout our organisation. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• Automatic salary increases after year 1 and year 2
• 25 days annual leave that increases with tenure
• Generous pension contribution
• Access to Benenden Healthcare
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

Our commitment to embracing diversity extends beyond just words. We actively foster an inclusive workplace that values the unique perspectives and contributions from all colleagues. We hold the belief that Equity, Diversity, and Inclusion are not just vital but fundamental to our success and growth. Our priority lies in shaping a business that mirrors the diverse communities we reach, truly making Post Office 'Everybody's Business'. As an equal opportunity employer, we value and celebrate the differences among our people, ensuring that our practices reflect our dedication to inclusivity and equal representation for all.

To be successful in this role, you will need to have a passion for Customer Service and a great telephone manner. In addition you will possess:

• IT literacy ideally with Microsoft packages
• Experience working within an Administration role
• Experience working to set deadlines

Post Office is an integral part of every community, upheld by the dedication and service of our postmasters. In a world that's constantly evolving, we recognise the importance of adapting and growing. As we navigate the shifting landscapes of a digital age, our commitment to evolving is stronger than ever; without losing the essence of personal touch that defines us. Our journey forward is one of reflection, learning, and positive change.

Whilst there is much work to be done, we're looking for people ready to think differently in tackling the challenges ahead – people who possess resilience and a deep sense of responsibility towards our postmasters and the communities they serve. This mission drives us, ensuring that we remain focused on our purpose and strategic intent. If you're inspired by the prospect of making a meaningful difference and contributing to a future where Post Office can stand as a model of renewed progress and integrity, we want to hear from you. Join us on our journey in making Post Office a business that belongs to and serves everyone, shaping a new future legacy.