Contract Manager

The role

We have a great opportunity that has arisen for a Contract Manager to join our dedicated Direct Repairs team. Reporting to the Head of Direct Services, you'll be an essential member of the team providing a comprehensive, efficient and responsive property service function to all teams. The primary focus is on delivery of repairs and maintenance on day-to-day, projects service provided across this team.

You'll lead on delivering an efficient, responsive and quality service to ensure all repairs are delivered on time, within budget and to a high standard. You'll provide clear structure and support to Contractors in managing repairs effectively from issue to completion and final quality assurance. You will also be responsible for the direct delivery of work including but not limited to repairs and maintenance, HHSRS, complaints and any tasks that would enhance the service to our residents.

Your main base will be The Tramsheds, Croydon, with travel required across London. You'll have the option to work in a hybrid way when appropriate and as agreed with your manager. Please note, this role is being offered on a 6-Month FTC / Secondment, working 35 hours a week.

What you'll have

• A proven track record of successfully managing repairs service at contract management level, where customer satisfaction is at the heart of service delivery – minimum of 2 years' experience.
• A thorough working knowledge of all the statutory and regulatory rules and/or codes of practice that underpin the delivery of an efficient and effective property related direct labour service.
• A thorough understanding and commitment to ensure that all relevant health and safety statutory obligations and methods of good practice are effectively incorporated within all operations and that regularly, health and safety meetings are attended to promote and improve our systems and processes to ensure the safety of our staff, residents, contractors and members of the public.
• A full UK driving licence & access to a vehicle.

In your supporting statement, it is important that you address how you meet the above criteria providing real examples.

Closing date: 2nd November 2025 at 23:59 (We may close the advert early if we receive a suitable number of applications).

Applying for roles with us

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their ownWe also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

What's in it for you

Pension

Life

assurance

Healthcare cash plan

Eyecare & dental

Birthday

leave

Retailers discounts

Cycle

to work

Buy & sell

annual leave

Season ticket loan

In-house academy & career development

Flexible working

Inclusion & Diversity

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.

We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Work Location: In person