Community Outreach Officer

Purpose

Established in 1986, City in the Community is Manchester City's official charity. We support people across Manchester by empowering healthier lives through football. Our programmes place physical and mental wellbeing at their core, whilst also creating healthy futures and healthy communities.

The purpose of the Community Outreach Officer is to coordinate and deliver high-quality community outreach programmes across designated sites in Manchester, including Premier League Kicks, CITC holiday provision, City Girls, and One City Disability projects. Officers will design, lead, and strategically support delivery across all programmes to ensure they are inclusive, address inequalities and barriers to participation (with a specific focus on participants at risk of ASB or violence, girls, people with disabilities, and vulnerable groups), and provide pathways into education, employment, volunteering, and healthy lifestyles. Officers will also play a key role in supporting staff CPD, implementing CITC's EDI strategy, and building strong relationships with community partners and local authorities to maximise participant retention, session sustainability, and social impact.

Accountabilities

1. Uphold and embed CITC's safeguarding, health and safety, and organisational policies across all delivery environments, ensuring all staff and volunteers are trained, compliant, and accountable to the highest legal and ethical standards.

2. Manage a team of full-time and part time coaches, and volunteers, providing structured feedback, and CPD, to drive continuous improvement in session quality, participant retention, and workforce conduct.

3. Lead the planning, delivery, and quality assurance of inclusive outreach programmes, ensuring sessions are safe, engaging, and tailored to meet the needs of diverse participants including girls, SEND, and those at risk of ASB or social isolation.

4. Monitor, evaluate, and report on programme performance using qualitative and quantitative data to evidence progress against KPIs, inform continuous improvement, and meet the reporting requirements of funders and the leadership team.

5. Build and maintain strategic relationships with local authorities, funders, and community stakeholders (e.g., PLCF, Manchester Council, GMP, NHS, MCR Active) to align programme delivery with local priorities and maximise the charity's visibility and impact.

6. Support inclusive recruitment and effective onboarding of delivery staff and volunteers, ensuring appropriate training, safeguarding vetting, and role clarity to uphold CITC standards and participant safety.

7. Contribute to effective resource and budget management, escalating risks and helping ensure delivery remains sustainable, high quality, and aligned to agreed targets and funding conditions.

8. Ensuring that CITC's Safeguarding policy and procedures are embedded to the highest standard across the team. Work to ensure that safeguarding practices and principles are adhered to, ensuring our legal and moral obligations towards the framework.

9. Ensuring that all CITC and CFG policies and procedures are adhered to, in order to maintain a high-quality provision.

Knowledge, Skills and Experience

Essential

· Understanding of City in the Community Foundation, its projects and strategy.

· Project co-ordination experience.

· In-dept knowledge of coaching community-based programmes, specifically around youth work sports programmes.

· Solid experience of working in and liaising with community organisations, facility partners, local government departments and external funding partners.

· Experience of managing a team

· Experience and knowledge of working within a brand environment and understanding the responsibilities that are associated with representing a Premier League Football Club

· Competent across Microsoft office

· Excellent communication skills, both verbal and written

· Creative and passionate about continuous improvement

· Resilient and adaptable to change

· Excellent and inclusive team-working abilities

· Excellent communication and interpersonal skills, including the ability to lead meetings, present reports, and engage participants, families, and stakeholders with professionalism and empathy.

· Competent in Microsoft Office and online reporting tools, with good written and verbal communication skills for both internal reports and external correspondence.

· Capable of working inclusively across departments to support strategic objectives and ensure integrated delivery across CITC.

· GCSEs in English, Maths and Science

· Full, clean UK driving licence.

Desirable

· Degree-level education in a relevant field (e.g., sport development, youth work, community engagement, education, or social sciences).

· Level 2 coaching qualification in football or another relevant sport.

· Knowledge of youth work theory and practice, and how it integrates with sport for development approaches.

· Line management or supervision experience, including performance management of off-site teams.

· Budget management and financial reporting experience, with the ability to support resource allocation and sustainability planning.

· Confident presentation skills, suitable for engaging external partners, funders, and senior stakeholders.

Job Types: Full-time, Fixed term contract

Contract length: 10 months

Pay: £29,119.91 per year

Benefits:

• Bereavement leave
• Company pension
• Discounted or free food
• Employee discount
• Free fitness classes
• Free parking
• Health & wellbeing programme
• On-site gym
• On-site parking
• Sick pay

Ability to commute/relocate:

• Manchester M11 4TQ: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This role involves evening and weekend shifts. Are you comfortable with this schedule?

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person