Business Readiness Analyst

We are looking for a dynamic and forward-thinking individual to join our IT team as a Business Readiness Analyst. This is a pivotal role in driving the successful transition of change initiatives into business (BAU) operations.

In this role you will be the strategic bridge between IT change delivery and operational execution. You will lead readiness planning, benefits validation, and stakeholder engagement to ensure that every change is not only implemented but embedded and embraced across the business.

This role sits at the heart of our IT Change lifecycle, championing best practice in change adoption and ensuring that business benefits are realised and sustained.

What We Offer

• Competitive Salary of up to£40,000 DOE.
• Generous Holiday Package: 25 days holiday plus bank holidays, an additional birthday holiday, and options to buy or sell holidays (subject to eligibility).
• Work-Life Balance: Flexible working hours, on-site parking (subject to availability), and benefits like the Corporate Metro Scheme and Bike to Work Scheme (T&C's apply).
• Wellbeing Support: Virtual GP, Bereavement Support, Discounted Health Checks, Annual Flu Jab and Free Eye Tests.
• Social and Charitable Events: Across the year we host a range of events, including a Christmas party, as well as an Annual Awards Night. Each year we support a local charity and host numerous fundraising events to raise money for a good cause. Last year we raised over £20,000 for Tiny Lives and this year we are supporting Rainbow Trust

Responsibilities

• Lead and coordinate all readiness activities across IT and business teams.
• Assess risks and impacts of change on people, processes, and systems, and develop mitigation strategies.
• Maintain comprehensive records of implementations and post-implementation artefacts to support audit readiness.
• Continuously improve readiness and adoption processes to reduce failure rates and increase efficiency.
• Drive stakeholder engagement, ensuring visibility, feedback, and ownership of change adoption.
• Collaborate with IT, operations, and department heads to validate benefits, support training, and monitor KPIs.
• Uphold governance standards, particularly around Operational Readiness Measures.

About You

We're seeking someone who combines technical insight with people-centric leadership. You'll be comfortable navigating complex change environments and passionate about making transformation stick.

Essential Skills and Experience

• Proven experience in business readiness or change adoption roles.
• Strong knowledge of change management frameworks.
• Expertise in benefits validation and training coordination.
• Analytical mindset with meticulous attention to detail.
• Ability to assess and communicate change impacts clearly.
• Excellent communication skills across technical and non-technical audiences.
• Highly organised, with the ability to manage multiple change initiatives simultaneously.

Desirable Skills

• Understanding of client case progression in similar environments.
• Experience in process mapping and operational workflows.

Working Hours

This role is Full Time based on 35 Hours per week, and we are also fully office based in Byker, Newcastle.

Next Steps?

If you feel this role is the right fit for you, then Apply Now

If your application meets our criteria, a member of HR will be in contact to discuss this opportunity further. After this if you are successful, you will be invited to a face-to-face interview.

If you are unsuccessful, you will be notified. However, if you don't receive any communication from us within four weeks of sending your CV, your application was not successful.

We look forward to reviewing your application

INDHP

Job Type: Full-time

Pay: Up to £40,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• On-site parking
• Referral programme

Ability to commute/relocate:

• Newcastle upon Tyne NE6 1PL: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you require sponsorship to work in the UK? If so, from when?

Work authorisation:

• United Kingdom (required)

Work Location: In person