Block Manager

Robert Oulsnam and Company are based in Barnt Green, and we are seeking a Full Time Block Manager to oversee the running of our Block Management Department and manage a team to include an Assistant Block Manager and Accounts Assistant.

Job Overview

The Block Management Department looks after around 28 developments around Birmingham and the surrounding areas with about 800 flats and houses

You will manage the team from day to day, and you will be required to work Monday to Friday 9am to 5.30pm but also be available in evenings for meetings when necessary and emergency cover when required.

The ideal candidate will possess strong organisational skills and a customer-focused mindset. This role requires a blend of administrative expertise, effective communication, and the ability to manage multiple tasks efficiently.

Responsibilities

• Carry out Inspections of Properties to report on their condition
• Provide administrative support, including handling correspondence, scheduling meetings
• Demonstrate excellent phone etiquette when communicating with leaseholders, tenants, contractors, and others.
• Direct the Assistant Block Manager to coordinate the maintenance and repair requests, ensuring timely resolution of issues while maintaining communication with residents.
• Direct the Assistant Block Manager to conduct regular inspections of the property to ensure compliance with health and safety regulations.
• Foster positive relationships with residents and address any concerns or queries promptly.
• Prepare Service Charge and Budgets for all Properties
• Direct the Accounts Assistant in all financial aspects and oversee bank reconciliations and credit control
• Provide financial analysis where required and manage cashflow
• Responsible for Section 20 Consultation
• Provide Leasehold Packs and correspondence about leasehold property transfers
• Provide data to accountants for timely delivery of management and year end accounts
• Renew management agreements with clients
• Chair AGMs and variety of other client meetings.
• Ensure insurance policies and service contracts are renewed when required
• Three of the developments are for retirement living and ability to look after vulnerable residents is required
• Assist in managing the affairs of a housing association including cash flow and financial planning

Qualifications

• Previous block manager/ property manager experience is essential including knowledge of the maintenance of buildings
• Strong data entry skills with attention to detail to maintain accurate records.
• Proven administrative experience demonstrating organisational skills and the ability to multitask effectively.
• Excellent phone etiquette and interpersonal skills for effective communication with residents and stakeholders.
• Ability to manage a team so that they work positively and effectively together
• Knowledge of all regulations effecting property including Fire Regulations
• A proactive approach to problem-solving and a commitment to providing outstanding customer service.
• Professional qualifications as a minimum - Associate Member of The Property Institute or similar is required

We invite candidates who are passionate about creating a welcoming community environment to apply for this exciting opportunity as a Block Manager.

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Benefits:

• Company pension
• On-site parking
• Work from home

Ability to commute/relocate:

• Birmingham: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have your own vehicle?
• What Professional Property Institute are you a Member of?

Experience:

• Property management: 2 years (required)
• Block Management: 2 years (required)

Licence/Certification:

• TPI Membership (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Birmingham