Outpatient Appointment Administrator
2 weeks ago
The closing date is 26th Nov 2025
Job summaryAs an Outpatient Appointments Administrator you will receive training and guidance in order to provide support to Outpatient Appointments Teams at County Hall.
You will be responsible for a variety of tasks including the booking and monitoring of outpatient appointments both in a call centre / back office administrative role. You will also assist with managing patient referrals in line with key performance indicators, and providing quality customer service to our patients and colleagues.
The post holder is required to adhere to Trust Policies and maintain the Trusts values and core standards.
Main duties, tasks & skills requiredTaking inbound and making outbound telephone calls, taking appropriate action where necessary.
Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.
Use hospital systems to manage patient's appointments ensuring data protection is adhered to at all times.
Participate in team and Trust meetings as requested.
About usAt Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:
- Flexible working options to help you balance work and life
- NHS pension scheme for long-term financial security
- Generous annual leave allowance to recharge and relax
- A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.
Job descriptionPlease see attached Job Description & Person Specification for further details of duties and responsibilities.
Person specificationQualifications
Essential
As a minimum GSCEs in English Language and Maths or functional skills
ExperienceEssential
Experience of dealing with patients/customers
Evidence of prioritising workloads/good time management
Proven experience of working well as part of a team
DesirableExperience of working in a healthcare setting/previous experience of NHS administration processes
Minimum 1 year office experience within last 5 years
Experience of high volume contacts with patients/customers using the telephone
Additional CriteriaEssential
IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel
Must be able to communicate in English Language, both written and verbally appropriate
Excellent communication skills, able to communicate effectively at all levels
Ability to maintain good quality professional relationships even when dealing with contentious matters
Polite and professional at all times
DesirableKnowledge of medical terminology
Working knowledge of in-house hospital systems
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For help with your application, contact:Kelly Fearn
Pay schemeAgenda for Change
BandBand 2
Salary£ to £ Yearly
ContractFixed Term
Duration12 Month(s)
Working patternPart-Time
Reference number184-OL-OR-3507
Job locationsCounty Hall
The Crescent
Taunton
Somerset
TA1 4DY
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