Helpdesk Apprentice
6 days ago
The role is a great introduction to the IT Industry. The team that the person will join is responsible for the
smooth running of Oakdale's IT Services. Delivering IT support and assisting with technological
innovations and projects. The below responsibilities are what an apprentice at Oakdale can expect to
be involved in.
- End User IT support
- Onboarding / Offboarding colleagues
- Asset & Stock Management
- Proactive Device Monitoring and Resolution
- Documentation / Process management
- Assisting with Infrastructure projects
About you (Technical Experience)
- Computer Literacy
- Experience helping others with IT related problems - Desired (Not Required)
About you
- Proactive approach to your workload
- Willingness to learn and adapt to new technologies
- Friendly, warm and welcoming
- A team player with a "one team" mentality
- Accuracy with time management and attention to detail
Requirements
- 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Must not hold an existing qualification at the same or higher level as this apprenticeship is in a
similar subject
- Full UK driving licence (desired)
What training will the apprentice take and what qualification will the apprentice get at the end?
Information Communications Technician Level 3 qualification
Delivered remotely, includes 25 days of virtual workshop delivery.
Duration: 16 months
What we offer
- Opportunity to work in a friendly, supportive, and growing organisation making a real difference
to people's lives
- 21 days annual leave + bank holidays (pro-rata)
- Enhanced occupational sick pay
- Competitive pension contribution
- Cycle to work and tech schemes
- Technology benefit scheme – laptops, mobiles, appliances & more
- Fully funded flu vaccinations
- Employee discounts and wellbeing support
- Agile and flexible working from day one
- Ongoing CPD and professional development
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