Technical Support Analyst

Technical Support Analyst

£27,000 - £32,000 plus benefits

Reports to: Head of IS

Directorate: Research & Innovation

Contract: Permanent

Hours: Full time 35 hours per week

Location: Cambridge, UK, Babraham Research Campus a minimum of 2 days on site is required. Travel to other UK sites will be required on an occasional basis.

Closing date: 13 November :55 – please note this role will remain open until 16 November in line with organisational policy

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: Teams competency based interview followed by in person interview at our Cambridge Babraham Research Campus

Interview date: W/C 1st of December for 1st stage, 10-12 December for 2nd stage

At Cancer Research UK, we exist to beat cancer.

We are looking for an experienced Technical Support Analyst to join our Cancer Research Horizons department

Cancer Research Horizons

As the world's biggest medical research charity, we've helped bring eleven new cancer drugs to market. However, there is still an urgent need to bring more effective treatments to patients faster.

We have recently developed a new approach to driving therapeutic innovation through the creation of Cancer Research Horizons (CRH). We have brought together Cancer Research UK's established drug discovery teams under one organisation and leadership team, combining our unique pipeline of cancer biology expertise and access to CRUK's world-class academic network, cutting edge technology platforms and clinical expertise to 1) bring new treatments to patients faster and 2) tackle the biggest challenges in discovering cancer drugs by seeking out more radical ideas and embracing risk in our bid to achieve success.

Based at sites in Cambridge, the CRUK Scotland Institute in Glasgow, the Francis Crick Institute in London, and Newcastle University, Cancer Research Horizons employs ~200 staff from both industrial and academic backgrounds

This is a great opportunity for an IT Helpdesk Advisor or IT Support Analyst looking to utilise their skills and experience in a varied role supporting our scientists and research staff with the goal of beating Cancer.

What will I be doing?

In this role you will be offering in person support at our Cambridge Research campus and remotely to other sites across the UK, you will provide support for both office and laboratory computing, including desktops, laptops, conferencing solutions & applications (including specialist scientific applications and hardware). Specific duties include:

• Provide first and second line support for:

• Office hardware, including laptops, monitors, docks and phones.

• Laboratory computers and work with external engineers where necessary.
• Applications (including Office 365 & scientific applications).
• Users on-site and remote users.
• Support and configure laptop & desktop devices and applications (including specialist scientific applications).
• Integrate scientific hardware and software inside the current infrastructure adhering to security policies.
• Demonstrate a high level of customer service to all customers and maintains a professional service and approach, leading by example at all times.
• Maintain printers and liaise with engineers where appropriate.
• Manage new starter administration and onboarding including collection and deliveries of laptops
• Create and manage Office 365: calendars, resources & distribution groups when necessary.

What are you looking for?

• Substantial experience of: Windows Desktop Operating systems, Office 365 (including Teams and OneDrive).
• Problem-solving and analytical skills with proven ability to troubleshoot and resolve technical issues, both hardware and software.
• Experience of MS Exchange administration.
• Excellent teamwork skills, working collaboratively to solve problems.
• Build relationships with the IT team, end-users and third-party vendors, communicating information clearly and effectively.
• Ability to work independently, maintain a high degree of self-motivation, organise and manage own workload, seeking help and guidance from colleagues and manager when required.
• Ability to prioritise and execute tasks with excellent attention to detail.
• Experience Installation and troubleshooting applications would be beneficial

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human : Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page .

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please visit our website or contact us at .

For more updates on our work and careers, follow us on: Linked In , Facebook , Instagram , X and YouTube .

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact or as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

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