WorkForce Software, Sr. Customer Engagement

WorkForce Software, an ADP company, is hiring a Sr. Customer Engagement and Experience Manager

 Applications for this role will be accepted until 11/28/2025

Ideal candidates will reside in the Eastern or Central US time zones.

•  Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? 
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities? 
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? 

 Well, this may be the role for you. Ready to make your mark?

The WorkForce Software (WFS) Sr. Customer Engagement and Experience Manager will be able to craft compelling stories and experiences that empower clients throughout their journey — from onboarding to advocacy.

 This role sits at the intersection of content strategy, client experience, and marketing. You'll develop high-impact content that helps WorkForce Software clients adopt, grow, and succeed with the WorkForce Suite (WFS) while strengthening our community of advocates. You'll collaborate across Product, Client Success, and Events teams to bring the clients' voice to life through campaigns, success stories, and enablement materials.

Like what you see? Apply now

What you'll do:

• Develop and execute a customer lifecycle content strategy aligned to onboarding, adoption, and renewal milestones.
• Create content and event frameworks for Customer programs and events – including regional user groups, VISION, and other events, ensuring message alignment across touchpoints.
• Partner with the Event Manager to design content experiences and agendas that elevate customer learning, networking, and storytelling at events.
• Lead customer advocacy and loyalty programs including Customer Awards, reference initiatives, and peer-to-peer storytelling.
• Partner with the Global Programs manager to align lifecycle messaging and storytelling with digital campaigns and enablement materials.
• Build enablement resources for AE/ARM/CSM teams to drive consistency and value in customer interactions.
• Collaborate with Product Marketing and Customer Success to ensure customer insights and success stories fuel our broader go-to-market.
• Track engagement, retention, and satisfaction metrics to evaluate content effectiveness.

TO SUCCEED IN THIS ROLE:

• You will have 10+ years' of experience in events management, client marketing, content strategy, or client experience roles.
• Proven experience developing content and event frameworks for customer programs and conferences.
• Exceptional writing, storytelling, and editing skills.
• Experience producing content across multiple formats including digital, experiential, and live events.
• Strategic thinker who connects content and experiences to measurable business results.
• Highly collaborative and organized, with a passion for creating exceptional customer experiences.
• Ability to travel up to 30%
• Associates that reside near an ADP or WorkForce Software office should be able to work in a hybrid environment.

A college degree in marketing, communications, or related field is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: 

Experience noted above, OR

• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

THINGS THAT SET YOU APART:

• Strong engagement with lifecycle campaigns and client programs.
• Growth in client advocacy participation and storytelling initiatives.
• High-quality, consistent content delivery that supports retention and adoption.
• Tangible impact on client satisfaction and expansion outcomes. 

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: 

• Collaborate. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and respect one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner and a doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions. 

What are you waiting for?  Apply today

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