Assistant Support Worker

Are you passionate about making a lasting difference to the lives of vulnerable adults?

We are currently looking for multiple Assistant Support Workers (known internally as Duty Workers) to join our Hammersmith & Fulham pathway. 

• Hope Gardens is a 27-bed complex needs project.
• Edith Road, a 24 bed, high complex needs project supporting male only clients.

These are fast-paced psychologically informed environments offering support to vulnerable people to manage/recover from a variety of needs, inclusive of but not limited to substance use, mental/physical health, criminal justice, budgeting, tenancy sustainment and daily living skills.

In these roles you will:

• Work on four weekly shift-based pattern to support with the day to day running of the project, working closely with project workers, night staff, manager and external professionals
• Oversee setting weekly H&S tasks, managing repairs, leading on and planning day to day appointments.
• Have the opportunity to lead in a clients support and/or to cooperatively keywork.
• Be the first person that our clients, contractors and visitors meet.

About you

We are looking for proactive and creative individuals who are committed to the overall aims and objectives of the Rough Sleeping services.

To thrive in these roles you will:

• Be able to adapt to a fast-paced environment. Committed to working in a proactive and trauma-informed way
• Demonstrate St Mungo's values: We are committed, creative, inclusive, empowering, and accountable.

Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website.

When you're ready to apply click the 'Apply Now' Button to start your online application form.

Closing date: 10am on 10 December 2025

Interview and assessments on: 19 December 2025

INDLOW

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients. 

Below are some of our key focus areas to improve both our candidate and colleague experience:   

• A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.
• Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
• A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
• Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.
• In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website. 

Want to find out more? Click here to visit our Equity, Diversity & Inclusion page.

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them. 

These include:

• Agile working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 28 days annual leave rising to 31 after five years' service.
• Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
• Financial wellbeing platform offering loans, advances and saving options.
• Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
• Employee Assistance Programme and access to SmartHealth app – 24/7 GP appointments, health checks and nutrition advice.
• Cycle to Work scheme and interest free season ticket loans.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

Want to find out more? Want to find out more? Click here to visit our Work For Us page. 

At St Mungo's we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That's why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo's.  

These include: 

• Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
• Steps into Management programme to support colleague progression.
• Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate. 

Please be advised that all appointments will be made on St Mungo's current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Documents