Customer Services Manager

Customer Services Manager

Westhill, Aberdeen

12-month fixed term contract (Maternity cover)

About Us:

JFD is the world leading underwater capability provider, serving the commercial and defence markets with innovative diving, submarine and hyperbaric rescue, technical solutions and services.

Operating worldwide, the company is the world's leading provider of submarine rescue capability and an established provider of submarine escape training. The company is at the forefront of Hyperbaric Rescue, along with being the leading supplier of commercial and defence diving equipment and saturation diving systems to the commercial industry.

The Defence Division provides underwater systems and life support capabilities, for the defence and commercial diving markets.

The Role:

The role forms part of the Commercial Diving and Hyperbaric team, responsible for ensuring that new sales orders are being seamlessly delivered to our customers in accordance with the agreed schedules.

This position will act as the prime contact with our commercial customers and internal stakeholders, monitoring, updating and tracking orders, dashboard and KPI's.

Principle Accountabilities:

• Managing and maintain customer relationships, providing updates on delivery and logistics.
• Ensure orders are delivered OTIF
• Manage the operations team, ensuring accurate focused delivery of goods and services.
• Ensuing weekly/monthly order dashboards are updated and circulated on time.
• Ensuring all shipments are invoiced and shipped in an efficient manner.
• Timely reporting to clients of order updates.
• Maintenance of order books and records.
• Managing and maintenance of export/licence records in compliance with export controls.
• Liaison with all internal support departments ensuring key information to customers' orders is updated and communicated.
• Responsible for the prompt response and compliance to customer requirements.
• Responsible for the compliance to policies, procedures and processes.

Qualifications and Experience:

• Demonstrable experience with customer relationships.
• Previous business systems knowledge.
• Experience of planning detail and structure.
• Previous Experience in leading a team.
• UK and International logistics/export compliance.
• HRMC and DGM exposure.

Who are we looking for?

You will need good verbal/written communications skills and be able to prioritise work tasks and activities effectively.

Excellent customer interface and management skills with proficiency on critical time management.

Due to the volume of applications that we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment.

At James Fisher we are relied on to help our customers deliver on their promises and realise their ambitions safely, efficiently and responsibly.

We have a strong heritage built on the foundations of our people and innovation. Alongside our valuable partnerships with customers, communities and suppliers, we are embedding a more sustainable approach across our business.

Our strategy is centred around the One James Fisher ambition. We are building a stronger, more cohesive engineering service company operating in the Blue Economy.

James Fisher is a global engineering services company. From our origins as a ship owner and operator, we've evolved to provide the expertise and innovative technology our customers need in the harshest of environments across Energy, Defence and Maritime Transport.

Together, we are building a brighter, bolder and more innovative future.

James Fisher & Sons are committed to taking positive action on diversity and we strongly encourage applications from candidates from all backgrounds and as a Disability Confident employer we are committed to offer an interview to disabled candidates who meet the minimum criteria for the role.

James Fisher and Sons plc, are proud to be partnered with the Career Transition Partnership, the official provider of Armed Forces resettlement for over 20 years.