Operations Coordinator

Location: Bristol (remote)

Salary: £26,000–£30,000

Job Type: Full-Time, Permanent

MJP Electrical is a fast-growing electrical services company in Bristol.

We deliver high-quality work with a professional, customer-first approach.

We are now hiring an Operations Coordinator to keep our day-to-day operations organised, accurate and running smoothly.

The Operations Coordinator is the operational backbone of the business.

You'll manage job flow, scheduling, system accuracy, customer updates and engineer coordination.

Your goal:

A clean system, a smooth schedule, and nothing slipping through the cracks.

Key Responsibilities

Daily

• Manage ServiceM8 job flow: enquiry → quote → work order → invoice

• Review all new job cards for accuracy (details, category, photos)

• Schedule engineers and update customers with ETAs

• Maintain clean queues (Quotes, Work Orders, Awaiting Payment)

• Chase overdue invoices using templates

• Ensure engineers upload notes, photos & completion details

• Communicate job updates clearly to customers and team members

• Resolve operational issues quickly and proactively

Weekly

• Produce weekly operations performance report

• Record materials, POs and supplier data accurately

• Support finance with payment checks and invoice reconciliation

• Monitor complaints for patterns and help gather evidence

• Join short weekly huddles with sales + customer support

• Identify opportunities to streamline processes

What Good Looks Like

• Fast, efficient scheduling

• Accurate job cards and clean queues

• Customers always updated

• Engineers fully prepared for every job

• Invoices chased and resolved quickly

• Calm, controlled operations every day

Essential

• Proven experience in operations, administration, coordination or scheduling

• Strong organisational skills with exceptional attention to detail

• Confident managing multiple tasks, priorities and deadlines

• Excellent written and verbal communication skills

• Able to work proactively and take ownership without constant supervision

• Comfortable using digital systems and learning new software (ServiceM8 preferred but not required)

• Ability to stay calm and solution-focused under pressure

• Assertive and confident when communicating with engineers, customers and team members

• Strong problem-solving skills with a logical, process-driven mindset

• Reliable, consistent and committed to delivering high-quality work

Preferred Experience

• Background in:

• Estate/lettings coordination

• Facilities management or property maintenance admin

• Automotive service advisor

• Field service/engineer scheduling or dispatch

• Dental/GP practice admin or service coordinator

• Trades or construction admin

• Experience handling invoices, POs or basic finance admin

• Experience producing operational reports or KPI tracking

Personal Qualities

• Highly organised and enjoys structure

• Detail-oriented — spots errors others miss

• "Completer-finisher" who ensures tasks are done properly

• Calm and clear communicator, even when busy

• Practical, logical thinker who follows processes

• Takes pride in running a clean, controlled operation

• Wants a stable, long-term role rather than rapid job-hopping

• Stable, long-term role in a growing business

• Hybrid working available after training

• Clear structure, processes and expectations

• Full training in ServiceM8 and operational procedures

• Opportunity to influence and improve operational systems

• Supportive leadership team and positive, disciplined working environment

• 28 days annual leave (including bank holidays)

• Company pension scheme

• Regular 1-to-1s and skills development