Client Success Manager

About Prezzee

Prezzee is a global leader in digital gifting, rewards, and payments, having sold over 140 million gift cards through partnerships with more than 1,500 brands, and serving over 6 million customers worldwide.

Our mission is simple but powerful: to change lives through the power of giving—leveraging borderless payment technology to help people connect and create memorable moments that truly matter.

Founded in Australia 10 years ago, Prezzee now operates across the United States, Canada, Ireland, the United Kingdom, Australia, and New Zealand, delivering seamless, secure gifting experiences to a global audience.

About the Role

We're looking for a Client Success Manager to join our UK Sales team and deliver outstanding experiences for existing Prezzee clients. Reporting to the Head of Account Management UK & Ireland, you'll be the primary point of contact, building strong relationships, driving engagement, and identifying growth, upsell, and cross-sell opportunities across employee recognition, loyalty, and innovative gifting solutions.

The role is based on a hybrid model with 4 days a week in the central London office, surrounded by your colleagues.

What You'll Do

• Manage and develop relationships with existing clients to drive engagement and retention.
• Understand client goals and deliver tailored Prezzee solutions to meet their needs.
• Identify opportunities for growth, upsell, and cross-sell across employee recognition, loyalty, and other innovative gifting solutions.
• Act as the first point of contact for client enquiries, issues, and escalations.
• Network within client organisations to identify opportunities with new departments or functions, supporting cross-region introductions where relevant.
• Partner with Sales, Marketing, and Product teams to align on client strategies and campaigns.
• Contribute to campaign planning by identifying target audiences, creating messaging, and sharing best practices.
• Monitor client satisfaction, implement retention initiatives, and minimise churn.
• Proactively monitor market activity and trends to identify new opportunities for Prezzee Business.
• Contribute to individual and team sales goals, supporting cross-region collaboration.

What You'll Bring

• Proven experience in Account Management, Client Success, or Key Account Management (ideally in e-commerce, tech, or retail).
• Strong communication, relationship management, and presentation skills.
• Organisational excellence with the ability to manage multiple clients and priorities.
• Commercial mindset with the ability to identify growth opportunities.
• Proficiency in CRM tools (HubSpot experience desirable) and Microsoft Office.
• A collaborative, energetic, and goal-oriented approach.
• Open-minded, self-starting, and ready to embrace Prezzee culture.
• Act as a product and client evangelist, sharing impact stories and insights.
• Resilient, positive, and proactive in supporting team and client success.

We offer:

• Prezzeeversary Leave – Extra day of annual leave for each year you're with us.
• BirthYay Leave – Celebrate you with a paid day off during your birthday month.
• ClassPass Membership – Fully covered monthly credits for fitness, wellness, and beauty.
  
  Office Allowance – One-time payment to upgrade your office setup.
  
  Flexible Work Perks – Flex your hours, take Culture Swap Days, and work from anywhere for 30 days a year.
• Prezzee Staff Discounts – Exclusive deals on Prezzee gift cards, just for being part of the team.
  
  Wellbeing Support – Access to mental, social, financial, and physical wellbeing support via YuLife.
• Private Medical Healthcare – Company-provided health cover.
• Pension – Company contributions to your retirement plan.
• Learning & Development – Grow your career with LinkedIn Learning, job shadowing, industry programs, and Lunch & Learn sessions.
• Employee Resource Groups – Be an advocate or ally and foster belonging through groups like EmpowHer and Pride.
• Parental Leave – 12 weeks for primary carers and 4 weeks for secondary carers.

Why Prezzee?

Join Prezzee and be part of a fast-growing, dynamic company where your sales impact truly counts. In this role, you'll have the chance to drive revenue growth with key UK clients, build strategic relationships, and help shape the future of digital gifting across the UK market. You'll thrive in a values-led team that celebrates creativity, innovation, and high performance, while supporting you to exceed targets and deliver exceptional client experiences.

Become part of a global network united by our core values: Give Openness, Give Greatness, Give Magic, Give a Damn, and Give Ingenuity Here, your ideas are heard, your achievements recognised, and your career growth supported.

Prezzee is an Equal Opportunity Employer. We believe that diversity is the key to building the best products for our customers, team culture, and growing our global business. Our diversity mission is for our people to be their most authentic selves — to inspire, innovate, and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.

We are looking for people to help create human connections, make magic, and shape the future of gifting, so even if you don't tick every box, we'd still love to hear from you Please let us know if you require any adjustments as part of the application and recruitment process. We also encourage you to share your pronouns at any point of the process.