Major Incident Management Lead
5 days ago
Job Description
Major Incident Management Lead
Location:
Leicestershire –
5 days onsite
Contract:
6 months
Rate:
£425 per day (Inside IR35)
Our client is looking for an experienced
Major Incident Management Lead
to oversee the full lifecycle of major incidents within a large, complex enterprise environment. This role is key to ensuring swift resolution, effective communication, and minimal disruption to business operations.
Key Responsibilities
- Lead and coordinate major incident bridge calls to ensure rapid resolution.
- Act as the main point of contact, managing stakeholders and technical teams throughout incidents.
- Prioritise and escalate incidents based on business impact and urgency.
- Develop and track action plans, ensuring accountability and completion.
- Provide clear updates to senior leaders and business teams.
- Drive post-incident reviews and continuous process improvements aligned with ITIL best practice.
- Analyse trends and performance to identify areas for improvement.
Your Experience
- 10+ years' experience in enterprise environments with complex infrastructure and multiple suppliers.
- Strong background in IT Service Management, ideally Major Incident or Problem Management.
- Solid understanding of ITIL (v4 Foundation or above).
- Confident leader with excellent communication and stakeholder management skills.
- Experience using ITSM tools such as ServiceNow.
- Able to remain calm under pressure and make sound decisions quickly.
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