Apprentice Customer Service

Job Posted: 15 October 2025

Contract Term: Apprenticeships

Location: Newport, Isle of Wight

Contract Type: Full time

Salary: Dependent on skills.

Industries: ApprenticeshipsCustomer ServiceSales & Marketing

Closing Date: 15/11/2025

Job Start Date: Autumn 2025

Here at The Isle of Wight College we work with a number of employers, in a vast array of industries. A fantastic opportunity has arisen to work as a Customer Service Apprentice at Red Squirrel Property Shop Ltd.

Trainee Sales Executive – Join Our Award-Winning Team

We're looking for the next big personality to join the Red Squirrel family.

This isn't your average sales role.

If you love talking to people, have natural energy, and thrive in a busy environment, keep reading.

We're a multi-award-winning local business, proud of our reputation for doing things the right way. Following another record-breaking year, we're now on the lookout for a confident, motivated Trainee Sales Executive to help take us even further.

What You'll Actually Be Doing:

This role is office and phone based, not viewings. You'll spend your day speaking with buyers, sellers and clients, matching people to homes and supporting them through their journey.

• Making outbound sales calls — you'll be proactive, not waiting for leads and targeted.

• Sales progression — looking after clients from agreed sale to completion.

• Social media outreach — connecting with new customers and spreading the Red Squirrel brand.

If you're confident, motivated, and like a challenge, you'll fit right in.

Who We're Looking For:

• A natural communicator who enjoys building relationships.

• Comfortable on the phone (you'll be making a lot of calls).

• Positive, driven, and genuinely cares about doing right by customers.

• Ambitious…wants to grow with a business that's going places.

Why Red Squirrel?

We're a fun, family-led company that rewards effort, personality and results, not just experience.

You'll be joining a team that celebrates wins, supports each other, and isn't afraid to work hard.

We're open to all experience levels, this is a trainee apprentice role with genuine career progression.

If you've got energy, drive and personality, we'll teach you the rest.

Apply now and come build your future with Red Squirrel.

Apprenticeship Standard:

• Customer Service Specialist Level 3 Apprenticeship.

• Functional Skills in Maths and English is required and if not previously achieved GCSE grade 4/C or above. *Assessed on a case-by-case basis. *

• There is a requirement to complete off the job training hours, which equates to approximately 6 hours per week. This includes time spent either learning something new, other courses or any support work that is not in your usual role.

• Attendance at The Isle of Wight College as required for classroom learning.

Working Week:

• Up to 40 hours per week

• Saturday work required

• 9am to 6pm (5 days per week)

Wage:

• Dependant on skills.

Additional information below:

The current National Minimum Wage (NMW) rate for apprentices is £7.55 per hour. This applies to 16-18-year-old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. For more information visit:

Once qualified and dependant on needs of the business at the time of apprenticeship completion, there may be the potential for a permanent position.

So, if this sounds like the next step you want to take with your career, then please apply with a cover letter and CV telling us why you feel you would be the ideal person to take on this brilliant opportunity