Manager Operations

7 days ago

Edinburgh, Edinburgh, United Kingdom PSI CRO Full time £60,000 - £120,000 per year
Company Description

Milestone One, a pioneering Site Enabling Organization (SEO), is seeking an experienced Manager Operations to lead and expand our global operational structures across clinical research sites. This key leadership position is ideal for a strategic and hands-on professional who combines operational excellence with strong people management skills.

The successful candidate will be responsible for ensuring process consistency, high-quality trial execution, and ongoing improvement of operational standards across regions. Experience gained in Site Management Organizations (SMOs), especially within international or global environments, will be considered a strong asset.

Job Description

Key responsibilities:

  • Lead the team in driving network growth by effectively engaging new clinics and healthcare partners.
  • Provide leadership, regular feedback, and development opportunities for team members.
  • Supervise the conduct of clinical trials in accordance with ICH GCP, applicable regulations, and internal procedures.
  • Foster a culture of transparency, accountability, and high performance.
  • Drive process optimization and standardization across all operational levels.
  • Assess feasibility of research protocols and select the most suitable studies for clinical sites.
  • Oversee budget negotiations, research timelines, and operational deliverables across assigned regions.
  • Manage and support Lead Coordinators by monitoring performance and ensuring alignment with quality standards.
  • Promote the Milestone One brand, build and maintain strong relationships with medical institutions, sponsors and CROs.
  • Co-develop operational procedures, templates, and guidelines for medical and site teams.
  • Supervise and support audit and inspection readiness.
Qualifications
  • Proven experience in clinical research operations management, preferably within  CRO or Site Management Organizations (SMOs).
  • Strong leadership background with experience in team management and multi-site operations.
  • Comprehensive understanding of ICH GCP and operational aspects of clinical trials.
  • Excellent problem-solving, planning, and organizational skills.
  • Outstanding interpersonal and communication abilities.
  • Strategic mindset with a passion for process improvement and innovation.
  • Fluent English (additional languages are an advantage).
Additional Information
  • A key leadership role in a rapidly growing, innovative Site Enabling Organization (SEO).
  • Dynamic, international environment driven by collaboration and purpose.
  • Opportunity to influence the development of large clinical research networks worldwide.
  • Competitive remuneration and flexible form of employment (employment contract or B2B).
  • Global working model built on flexibility, trust, and continuous growth.

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