Receptionist

Receptionist

Hoar Cross Hall, Staffordshire

Salary: £12.21 per hour

About Us

Welcome to Hoar Cross Hall—a historic estate and luxury spa resort set in the heart of Staffordshire. Blending the grandeur of a stately home with state-of-the-art wellness facilities, we offer our guests an unforgettable escape, where elegant surroundings meet world-class hospitality.

At Hoar Cross Hall, we believe in creating exceptional experiences—for our guests and our team. We treat every guest like a friend of the family, and we hire people who bring passion, warmth, and professionalism to everything they do. If you're looking for more than just a job, and want to grow within a team that values your potential, we'd love to hear from you.

The Role: Receptionist

Are you passionate about people and take pride in delivering exceptional service? Whether you're the natural host at home or someone who thrives on making others feel welcome, this could be the ideal next step in your hospitality career.

As a Receptionist, you'll be at the heart of the guest experience—creating a lasting first impression and ensuring every farewell is just as warm. From handling reservations and check-ins to providing thoughtful support throughout each visit, your friendly, confident, and professional approach will help ensure every guest feels relaxed, valued, and eager to return.

Key Responsibilities

• Welcome guests with warmth and professionalism, ensuring a smooth and seamless check-in and check-out experience.
• Handle reservations, check-ins, and check-outs efficiently and accurately.
• Answer all phone calls professionally, efficiently, and in a friendly manner.
• Maintain a polite and thorough demeanour, ensuring all relevant information is received and provided to guests.
• Assist with guest inquiries and provide information about the property and local attractions.
• Follow procedures accurately and have a comprehensive understanding of the hotel's and spa's facilities, policies, and procedures.
• Effectively sell packages and additional treatments to guests.
• Provide support for other administrative duties as required by the team.

What We're Looking For

Essential Skills and Experience:

• Excellent communication and interpersonal skills
• A polite, professional, and guest-focused approach
• Confident in using booking systems and handling multiple tasks at once
• A sales-minded attitude with the ability to promote services and packages
• Knowledge of spa and hotel operations is a plus (training provided)

Why Join Hoar Cross Hall?

• Competitive salary
• Complimentary use of spa and leisure facilities
• Free staff lunch from our on-site canteen
• Complimentary Spa Day on your work anniversary
• Discounts on overnight stays and spa days
• 30% discount on food and drink
• Free on-site parking
• Access to an employee assistance programme
• Comprehensive induction and ongoing training
• A fun, supportive, and inclusive work environment with development opportunities

Hours and Schedule

• Contract: 22.5 hours per week
• Schedule: 3 days out of 7, including some weekends and bank holidays
• Please note that full flexibility is essential, and you may be required to support the team outside of core hours when business needs demand.

Additional Information

• Please note that due to our rural location, there are no public transport links, therefore access to your own reliable mode of transportation is strongly recommended.
• At this time, we are unable to guarantee an offer of visa sponsorship, so candidates must have the right to work in the UK independently.

Be Part of Our Family

They say you can't choose your family—but at Hoar Cross Hall, we believe differently. We choose passionate people who bring positivity, professionalism, and warmth to our team. If that sounds like you, we'd love to welcome you to the Hoar Cross Hall family.

INDFOH