Director , SME Specialist Sales, Europe

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Director , SME Specialist Sales, Europe

Overview
Across Europe, Small and Medium Businesses (SMEs) are essential to economic growth, contributing significantly to employment and GDP. An increasing share of SMEs are adopting financial service products and services via non-traditional channels which include platforms, marketplaces, consumer packaged goods, and trade and logistics companies. Mastercard is committed to helping SMEs grow and thrive in a digital-first economy, by delivering customer-centric solutions through these emerging channels.

Role

Our SME team is looking for a Director, SME Sales Specialist to drive revenue growth and expand Mastercard's presence in this high growth area. The primary focus of this role is on sales execution and revenue generation, supported by product management initiatives to enhance Mastercard's SME solutions. This role sits within a global team and is responsible for driving growth in the Europe region specifically. You will work closely in collaboration with Account Management and Business Development teams, SME regional Product managers, and key market stakeholders to develop and execute successful go-to-market strategies, drive volume and revenue growth, and ensure customer satisfaction. As part of a global team, you will also have access to resources and best practice from across the globe.

Key Responsibilities

Sales (Primary Focus)

• Own and execute a revenue-driven sales strategy to grow Mastercard's alternative distribution SME segment share across Europe.
• Develop and maintain a robust sales pipeline, leveraging data-driven insights to prioritise high-impact opportunities in your assigned target segments.
• Identify and engage potential customers through networking, partnerships, and direct outreach.
• Understand SME pain points and tailor Mastercard's solutions to address their unique challenges, including payment acceptance, spend management, and digital transformation, whilst also articulating a clear business case to channel partners.
• Track and analyse performance, adjusting sales tactics and strategies as needed to exceed growth targets.
• Work in alignment with the Account Manager, BD and Product teams, and actively engage with both clients and prospects to drive conversations and initiatives.
• Represent Mastercard at industry events, conferences, and networking opportunities to enhance brand visibility and establish thought leadership in the SME space.

Product Management (Supporting Focus)

• Support go-to-market execution by collaborating with product, marketing, and partnerships teams to enhance Mastercard's SME solutions.
• Develop business strategies to help SME customers digitise payments, streamlining B2B transactions for small businesses.
• Analyse market trends, competition, and SME lifecycle journeys to inform product and sales strategies, driving differentiation and innovation.
• Identify opportunities to improve value propositions and win via emerging distribution channel.
• Develop sales enablement tools and training materials to support SME-focused colleagues.

All About You
The ideal candidate for this position should:

• Create customer-centric solutions and be passionate about supporting SME growth.
• Possess a strong track record of achievement in a sales position.
• Have proven experience engaging internal and external commercial and technical stakeholders to drive solution development and adoption.
• Have a strong sales background, with experience in lead generation, pipeline management, deal negotiation, and revenue growth.
• Have experience in financial services and/or payments, with an understanding of competitive offerings, industry trends, and profitability drivers.
• Have strong relationship management, collaboration, influencing, and communication skills.
• Be self-motivated, a quick learner, and able to manage multiple priorities in a fast-paced environment.
• Able to navigate working in a high growth, global organisation.
• Hold a Bachelor's degree.
• Proficiency in the English language required; additional languages are desirable.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.