Current jobs related to Emergency Call Advisor - Glasgow, Glasgow City - Bield Housing and Care

  • Call Handler

    1 week ago

    Glasgow, Glasgow City, United Kingdom NHS Scotland Full time £28,111 - £303,000 per year

    Please note, this post is only open for applicants who have not applied within the last 6 months. Applications which fall within this timeframe will not be considered.Call Handler - Currently recruiting at Dundee, South Queensferry and Clydebank.Are you looking for a new opportunity with a service-based environment?Can you demonstrate the ability to...

  • Call Handler

    1 week ago

    Glasgow, Glasgow City, United Kingdom NHS Scotland Full time £27,000 - £35,750 per year

    Please note, this post is only open for applicants who have not applied within the last 6 months. Applications which fall within this timeframe will not be considered.Call Handler - Currently recruiting at Dundee, South Queensferry and Clydebank.Are you looking for a new opportunity with a service-based environment?Can you demonstrate the ability to...

  • ACCA Connect Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom ACCA (Association of Chartered Certified Accountants) Full time £24,000 per year

    Closing date for applications is: 4 December 2025ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.We welcome applications from candidates who meet some but not all of the criteria listed below.Are you looking to kick start your career and not sure what path to take yet? or have you already gained some on the job...

  • ACCA Connect Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom ACCA Global Full time £24,000 per year

    Closing date for applications is: 20 November 2025ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.We welcome applications from candidates who meet some but not all of the criteria listed below.Are you looking to kick start your career and not sure what path to take yet? or have you already gained some on the job...

  • ACCA Connect Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom ACCA Global Full time £24,000 - £25,000 per year

    Closing date for applications is: 20 November 2025ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.We welcome applications from candidates who meet some but not all of the criteria listed below.Are you looking to kick start your career and not sure what path to take yet? or have you already gained some on the job...

  • ACCA Connect Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom ACCA (Association of Chartered Certified Accountants) Full time £20,000 - £30,000 per year

    Closing date for applications is: 4 December 2025ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.We welcome applications from candidates who meet some but not all of the criteria listed below.Are you looking to kick start your career and not sure what path to take yet? or have you already gained some on the job...

  • Insurance Sales Advisor

    4 days ago

    Glasgow, Glasgow City, United Kingdom ecruit Full time

    Insurance Sales Advisor – Competitive Salary + Excellent BenefitsGlasgowThe RoleDo you know your way around insurance products and want to work somewhere that actually makes coming to work enjoyable? Are you ready to swap dull sales calls for a lively team, happy customers and a role where your insurance know-how really shines? If so, we have an exciting...

  • Service Advisor

    1 week ago

    Glasgow, Glasgow City, United Kingdom Lookers Full time £26,000 - £32,000 per year

    OTEOverviewLocation: Volkswagen Glasgow Contract type: Permanent, full-timeWorking hours: 8.00AM -5.30PM MONDAY TO FRIDAY 8.00AM-12NOON SATURDAY ON ROTA Salary: Up to £32k Including OTEWe're looking for a Service Advisor to join the team here at VW Glasgow. This role is offered on a permanent basis on a 42 hour per week contract including Saturday...

  • Customer Sales Advisor

    6 days ago

    Glasgow, Glasgow City, United Kingdom Domestic & General Full time £20,000 - £35,000 per year

    New year, fresh start – Step Into 2026 with a Remote Sales Role at D&GLaunch your new year with purpose, passion, and great perks.Salary: £24,500 per year plusaverage additional earnings of£8,000 per annumContract:Permanent, full time with a fixed weekly shift patternLocation: Glasgow(Remote – Working from home)Start:12 JanuaryDomestic and General is...

  • Seasonal Service Advisor

    1 week ago

    Glasgow, Glasgow City, United Kingdom END Full time

    SEASONAL SERVICE ADVISOR - FULL-TIME, TEMPORARY - GLASGOWWho We Are:Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of...

Emergency Call Advisor

2 weeks ago

Glasgow, Glasgow City, United Kingdom Bield Housing and Care Full time £25,000 - £30,000 per year

New - Emergency Call Advisor opportunities in Glasgow

If you are the sort of person who can remain calm in a crisis and use your communications skills to effectively manage the situation, we would love to hear from you

Bield Response 24 have a fantastic opportunity for 2 new Emergency Call Advisors to join our alarm receiving centre, answering incoming alarm and voice calls, understanding the reason for the call, and coordinating next steps to ensure the safety and wellbeing of our customers. Bield Response24 are a small but very effective team who work proactively with a person-centred approach to every individual's needs.

The Role

You will be the first point of contact for our predominately older & vulnerable people calling into BR24 - Bield Housing and Care's 24hr Alarm Receiving Centre. Every call to BR24 is different, be that an emergency alarm activation, false call, or an emergency repair. BR24 operate 365 days a year, 24 hours a day and each day will bring a new challenge. The role will require you to be confident to simultaneously provide reassurance to the customer whilst actively listening and using effective questioning to make an informed decision on how best to support the individual.

Hours of Work:

Hours in the BR24 team are arranged in shift patterns to ensure a 24-hour alarm response service is provided every day of the year.

Vacancies:

Average of 16 hours per week, working on an annualised hours system.

Our Benefits

We offer a competitive salary, reviewed annually, generous annual leave entitlement and enhanced pension scheme. We also pay the cost of Disclosure checks for employment opportunities.

Other benefits include:

  • Access to a health care benefit plan, credit union and cycle to work scheme

  • Occupational Sick Pay

  • Family Friendly Policies

  • Employee Assistance Programme

Full & comprehensive training will be provided, as well as supportive team and a buddy to help you deal with the many differing situations handled by the team daily.

About you

Successful Applicant will have:

  • A genuine passion for providing care and support to people

  • Strong, clear, and effective communication skills

  • Keyboard skills to capture information based on reason and outcome of call

  • Adaptable to change and new ways of working

  • The ability to empathise with people and build rapport in challenging situations

  • Be confident, resilient, and proactive

Closing date for applications: 28 October 2025

Employment will start with a 2-week training period, followed by a 2-3 weeks of "buddy" shifts to support increase in confidence.

If you require this information in an alternative format, please contact us using the details above.

This post is exempt from the Rehabilitation of Offenders Act which means you must disclose all unspent and relevant spent convictions on your application. You will be required to complete a Standard Disclosure check with Disclosure Scotland.

Disability Confident

Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria.

In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process, please email and a member of the team will get in touch.

Bield Housing & Care. Scottish Charity no. SC006878 I Property Factor PF000146

Job Types: Part-time, Permanent

Pay: £27,607.00-£30,504.00 per year

Expected hours: 16 per week

Benefits:

  • Company pension
  • Cycle to work scheme
  • Flexitime
  • Health & wellbeing programme
  • Sick pay

Work Location: In person