Quality Manager

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Our client is a well-established and forward-thinking wealth management firm that puts long-term client relationships at the heart of everything they do. Known for their personalised service and commitment to high standards, they provide expert financial advice across a range of areas, including investments, pensions, and estate planning. With a strong culture of collaboration, integrity, and continuous development, they offer a supportive environment where Advisors can truly thrive.

Role Description

The Quality Manager (Pension Transfer Specialist) will support the construction of all types of advice for all firms within the business. The individual must be Pension Transfer Specialist qualified and experienced to provide specific and bespoke support in advice construction to support the delivery of the group's Defined Benefit Pension Transfer policies and procedures. Experience in supporting the construction, delivery and review of corporate and group advice is highly valued and has the potential to be a growing part of the role.

Role Responsibilities

• Technical Knowledge and Skills: Apply in-depth technical knowledge and skills specific to pension transfers, including understanding of FCA guidelines, to ensure advice meets regulatory standards.
• Supporting Corporate, and Group Advice: Provide support in the construction of corporate and group advice, ensuring it meets regulatory standards and aligns with client needs.
• Supporting Advisers and Paraplanners: Assist in the construction of advice, ensuring it meets regulatory standards and aligns with client needs.
• Pre-Sale Reviews: Undertake pre-sale reviews of complex, higher-risk, or T&C-related advice to ensure compliance and suitability.
• Post-Sale Reviews: Conduct post-sale reviews to ensure the advice provided continues to meet client needs and regulatory requirements.
• Thematic Reviews: Participate in thematic reviews of legacy advice, focusing on ensuring good client outcomes.
• Reviewing Historical Advice Files: Conduct thorough reviews of legacy advice files to ensure they meet current regulatory standards and company policies.
• Identifying Compliance Issues: Detect and report any compliance issues or discrepancies in the advice provided in historical files.
• Assessing Client Outcomes: Evaluate the quality of advice given to clients and ensure that it aligns with the best interests of the clients.
• Documenting Findings: Maintain detailed records of findings and recommendations for each file reviewed.
• Providing Feedback: Offer constructive feedback to advisers and paraplanners based on the review findings to improve future advice quality.
• Updating Records: Ensure that all client records are updated accurately to reflect any changes or corrections identified during the review process.
• Collaborating with Compliance Teams: Work closely with compliance and legal teams to address any regulatory concerns and implement necessary changes.
• Reporting to Management: Prepare and present reports to senior management on the status of legacy advice file reviews and any significant issues identified.
• Staying Informed: Keep up to date with changes in financial regulations and industry best practices to ensure ongoing compliance.

The Quality Manager (Pension Transfer Specialist) occupies animportant position within the firm and must be highly conscientious andresponsible. They will play a key role in ensuring our back book advice isrobust from a regulatory perspective, reflecting the desire to ensurehigh-quality advice and good client outcomes. They will also be required toidentify and remedy issues arising with processes.

Itis expected that the Quality Manager will work independently to produce ahigh-quality end product at volume. The Quality Manager must be able to workefficiently within a project framework, managing timelines, coordinating withvarious stakeholders, and ensuring that project goals are met on time andwithin scope.

Essential Skills & Experience

• Level 4 Financial Advice qualifications are essential.
• Pension Transfer Specialist qualification or experience in reviewing advice in this area is required.
• Experience in supporting the construction of corporate and group advice, including answering technical queries.
• Level 6 financial advice qualification is considered advantageous.
• Relevant compliance exams such as the CISI Diploma in Investment Compliance or ICA Advanced Certificate in Compliance considered favourably.
• Corporate and Trust experience deemed beneficial.

Desirable Skills & Experience

• Client-focused and conscientious
• Technically minded with strong analytical skills
• Excellent communication and relationship-building abilities
• Pragmatic, practical, and efficient in managing tasks and deadlines
• Proficient in IT systems and software relevant to compliance and MI tasks