Veterinary Customer Experience Manager
1 week ago
About the Role:
GLG Vets is seeking an exceptional Veterinary Customer Experience Manager to lead our team of Customer Experience Coordinators at a leading veterinary practice in Rotherham. This is an exciting opportunity for someone who thrives in a customer-facing role and is passionate about delivering outstanding service. You will be the driving force in creating a welcoming, friendly, and efficient environment for both customers and their pets.
Location: Rotherham
Hours: Full-time, 40 hours per week
Salary: £27,000 pro-rata DOE
Benefits:
- Profit share bonus
- Long service recognition
- Income protection
- Compassionate leave
- Surgery discounts
Key Responsibilities:
- Lead and support the Customer Experience Coordinators to ensure the highest level of customer service.
- Develop and implement strategies to enhance customer satisfaction and ensure clients feel valued and cared for.
- Act as the first point of contact for any escalated customer concerns, resolving issues with professionalism and empathy.
- Ensure efficient and smooth operations at the front desk, managing appointment bookings and patient records.
- Foster a positive and supportive atmosphere for both clients and the veterinary team.
What We're Looking For:
- Ideally, you will have previous management experience in a customer service or hospitality role, with a strong focus on delivering an exceptional client experience.
- Excellent communication and interpersonal skills.
- The ability to lead, motivate, and inspire a team to achieve high standards of service.
- A compassionate and customer-focused attitude, with a passion for working in a veterinary environment.
If you are a customer service superstar with leadership experience and a genuine passion for pets and their owners, we would love to hear from you.
To Apply:
For more details or to apply, please contact Joel Thompson
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