Community Host

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Community HostJob Description SummaryCommunity Hosts are a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience. Community Hosts are the heart of our Workplace; They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions. They play a pivotal part in delivering on the promise of twice the experience.Job Description: Community Host​​​Community Hosts are a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience. Community Hosts are the heart of our Workplace; They are experience curators, creating moments of delight and care through memorable, anticipatory and personalized human interactions. They play a pivotal part in delivering on the promise of twice the experienceCommunity Hosts are the workplace experience ambassadors, responsible for initiatives and programs to curate an engaging workplace and employee experience. They are focused on community and collaboration with a key focus on fostering business & employee engagement and wellbeing. Community Hosts make the office the great place to get work done, collaborate and innovate with colleagues. They take ownership of the workplace by making sure they have happy customers and visitors in their community.Community Hosts must be passionate about customer service and willing to go 'the extra mile' to assist staff and visitors. They are brand ambassadors for JLL and our client; they need to be confident in engaging with new customers and build relationships with existing ones, providing real-time and anecdotal insights and business feedback to improve and make the portfolio more efficient and space more effective.The key focus for this role will be to create a single and visual point of contact for employees and customers and to act as the primary interface between the internal operations and customers.What this role involves - Key responsibilitiesProactive premises inspections and floor walks (including internal meeting rooms, pantry, social areas); all areas shall be clean, orderly, and ready to use throughout the dayProactively raise work orders and provide frequent status updates to respective users. This includes raising any cleanliness issues (i.e. replenishment of hand sanitiser, desk wipes)The main point of contact for general enquiries, escalations, and feedback, responsible for status updates to end-user and ensuring prompt, effective resolution where necessary and expectations are consistently exceededRegularly monitor customer feedback and produce an appropriate action plan based on the resultsOwn your operational space to ensure a fantastic Service Journey for customers within your locationEnsure all signages and messages are current and relevant, including placing place outage notices and AOBEnsure wayfinding and zoning maps are up to date and support collection of internal occupancy dataSupport and promote ABW / FWN. Proactively communicate FWN / ABW etiquette and protocols and nudge respective behaviours. Report, feedback and manage behavioural trendsINTERNALLocker Management Support – Including issuing lockers for new joiners or staff relocations; reclaiming lockers; review of ongoing utilization; and support reactive checks / clearance with a Security Officer or Floor AdministratorEnsure all desks are ready and available for colleagues each morning; proactively support and promote clean and clear desk practices and enable desk sweeps where appropriate. Support lost and found activitiesOperationally support change management activities throughout the workplace & project lifecycle, including post move support meetings, post move communications, signages, locker and storage management, floor orientationsEnsure that all agreed service objectives are met in line with client expectationsHost regular business engagement sessions to fully understand business needs and work profiles to support the successful adoption of hybrid working and share insights of how their teams are using the space.Maintain an effective business relationship with the client and end users by understanding their needs and transferring these into the location where possible. Be the face of the Workplace/ Property teambased on their needs to provide a personalised level of service. High level of visibility to staffStay current on relevant EUS technology in the workplace and attend trainings to be able to effectively assist end-users with any queries. Assist with AV, VC and other technology inquiries. Host end-user training when necessaryHost and promote employee engagement events; including lunch & learns, wellness activities, hobby clubs etc...Activate, promote wellbeing, fitness and recreation agenda in alignment with regional agenda and initiatives (assist with booking and inquires)Assist with internal communications including cascading relevant information, promoting success stories, managing local pages on intranet, insuring distribution lists are kept up to date, supporting townhallsSupport employees wherever they are- e.g. host virtual engagement events, assist and cascade home working related inquiries, checking in on home workers, communicating key information, activities and announcementsWelcome new joiners and provide in person or virtual orientation tours/ supporting documentation and mediaEnsure full statutory and operational compliance is achieved in line with contract KPI'sBe aware of changing needs of customers and adjust the service accordingly in line with global standardsEnsure compliance with H&S processes and procedures, including internal and external auditsProvide an excellent standard of client serviceOther responsibilities are location dependent and include (but not limited to):Support and manage the meeting room booking system. Ensure booking system is up to date, details for rooms are correct, assist with any booking inquiries and liaising with supporting teams if necessaryManage the desk booking system in the role of concierge (super user) for a specified zone or premises and support and assist with space capacity issues. Manage and implement QR codes where necessaryEnsure seamless communication with hospitality/ GRH teams for any internal and external meetings or eventsEnsure centralised utility room supplies of stationery and printer toner are stocked with required itemsEnsure vending areas, social hub and pantry areas are always appropriately stocked with required itemsSupport community wall spaces –Support businesses as required for periodic non-frequent clean up activities.Help clear meeting room brainstorm surfaces / whiteboards - (where not used as a Project Space)Support and coordinate internal events, working with Hospitality and required vendors as appropriateSupport the health and safety function where required with virtual ergonomic assessments, e.g. dedicated training and protocols to be followedProvide admin and financial support as and when requiredProvide written reports and quality data as requiredAny other reasonable requestsQualifications and skillsFluent in the English language – written and oralYou are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills and attuned to customer needsHas strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customersExcellent verbal and written communication skills with the ability to communicate professionally and effectivelyProficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, Teams, SharePoint, and Access)Previous Hospitality/ co working experience is preferred- minimum 3 years. Previous events experience favouredHigh attention to detailFlexible and proactive; Comfortable working in a fast-paced environmentStrong problem-solving skills with the ability to react quickly and decisively when faced with a problem or issueStrong team player with a commitment to support their colleaguesAbility to work under pressure and to tight deadlinesExceptionally organised and skilled in multi-tasking, with outstanding time management skillsHigh level of grooming standardsProven track record of achievement#LI-JA1Location: On-site –London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.  We're interested in getting to know you and what you bring to the table If you require any changes to the application process, please email or call +44 (0) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. 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