Information Centre Assistant

The Information Centre Team provides a high quality, student-focused first line support service.

The role of Information Centre Assistant is expected to handle a wide range of enquiries over the phone, in person and online. All interactions are logged via our digital enquiry management platform; a resolution is provided where possible and more complex queries are triaged efficiently to specialist support teams.

Based in our library buildings, the Information Centre team is committed to maintaining a safe, welcoming, and secure study environment, while ensuring that library facilities remain accessible and fully operational for all users.

The team carries out a range of administrative duties in support of operational objectives and plays a vital role in capturing student feedback to support its commitment to continuous service improvement.

Shortlisted candidates will have experience of working in busy, customer-facing environments. Applicants must be able to show a commitment to delivering high-quality, efficient services, preferably within a higher education context.

Excellent communication skills are essential for handling enquiries both in person and over the phone, along with the ability to remain calm and think clearly under pressure. Those in the role must be proficient in a range of IT applications and be adaptable to new systems and skills.

Candidates will need to demonstrate strong interpersonal skills and the ability to approach others with empathy, inclusivity and professionalism. Experience of working effectively as part of a team, managing tasks independently, prioritising responsibilities and sharing knowledge is essential.

Flexibility to work across our four campuses, including evenings and weekends, may be necessary to meet the needs of the service.

The Information Centre team sits in Kingston University's Student Services Department, within the Students' Directorate. The Students' Directorate delivers vital activities and support to students throughout their journey at the University. The Directorate also plays a key role supporting the University to achieve the ambitions set out in the Town House Strategy – ensuring it is increasingly sought after by students and enabling every undergraduate to acquire the Future Skills most valued by employers.

This is a full-time post (37 hours per week), with fixed term contract until 30 April 2026, with a starting salary of £29,478.

Working hours will be:

Tuesday 10:30 – 19:00

Wednesday 09:00 – 17:00

Thursday 09:00 – 17:00

Friday 08:30 – 17:00

Saturday 09:45 – 17:15

Interviews are expected to be held on 26 November 2025.

For informal enquiries, please contact Amy Malloy, Information Centre Team Leader.

Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students' identities, backgrounds and diverse experiences makes us who we are - so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.

We are a place-based organisation, proud of our location in Kingston and the civic role we play in our community. Our campuses inspire collaborative, innovative and creative communities. Being present on campus is important to us because it helps us to create a sense of belonging for both our staff and students. Therefore, staff are expected to be on campus for the majority of their working week.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

To apply click on 'Apply Now'. If, for accessibility reasons, you need to apply in an alternative format, please email or call the HR Shared Services team on