Residential Property Manager

About the role

An exciting position as Residential Property Manager at Workman, to join the newly created Residential Management team. The team are responsible for leading the strategic and operational management of the firm's residential property portfolio.

Taking on responsibilities for all the residential elements of each property, through oversight of residential partners or sub-agents or in some cases direct management of residential occupiers. The role will involve working alongside the commercial property managers to deliver a unified service to clients.

This role requires a proactive, positive and practical candidate with expertise in residential property management, compliance, and client service. Strong problem-solving ability with a proactive, solutions-oriented mindset is required. You will need to have excellent and professional communication skills with the ability to deal with clients and occupiers.

This is a unique opportunity to join the in-house residential management team at Workman and be part of the journey in growing this service line within the business.

Duties and responsibilities

Strategic Leadership & Team Development

• Help to Build and develop the in-house residential management team, providing guidance to commercial property managers and performance oversight of residential partners and sub-agents.
• Help to develop and deliver training programs and procedures for commercial property managers responsible for managing elements of residential property, ensuring they have the necessary knowledge and skills.
• Monitor market trends and industry developments to inform the department's strategic direction and to keep clients and commercial property managers up to date with legislative changes and best practice.

Operational & Compliance Management

• Ensure compliance with all relevant legal, regulatory, and health & safety requirements at properties under management.

Client Management

• Act as a primary point of contact for key clients and stakeholders in residential management matters, fostering strong relationships and ensuring their objectives are met.

Occupier Engagement

• Deliver a 'best-in-class' management service to properties and clients, with a clear focus on residential customer experience.
• Handle escalated resident issues and disputes with professionalism and efficiency.

Financial Acumen

• Involvement with financial management, including service charge budgeting, forecasting, and reporting on residential assets.

Performance Management

• Help to establish performance benchmarks for external partners and regularly review their performance in delivering residential management services.
• Ensure that outsourced residential management services are cost-effective, efficient, and aligned with client expectations and industry best practices.

Process Improvement & Innovation

• Help to drive improvements in property management processes, leveraging technology and best practices to enhance service delivery.
• Work closely with commercial property and facilities management teams to effectively manage residential and mixed-use properties.

What we expect from you

• An experienced residential property manager with knowledge and qualifications in residential including TPI / PropertyMark and RICS. While the role is primarily working in Leasehold, the firm will assist for the right candidate to work towards their PropertyMark (MARLA) qualification.
• Familiarity with residential property management software and other digital platforms used to effectively manage operations.
• Financial acumen with experience in budgeting, forecasting and cost control with service charge budgets being operated in residential mixed-use properties and Section 20 implications.
• The role will require servicing notices and working to develop and deliver residential management as a core service line.
• The position requires an understanding of the Building Safety Act and associated regulations including but not limited to the Fire Safety Orders.
• Some travel to the managed portfolio across the UK is required. Travel expenses will be covered.

About Workman

As the UK's leading independent commercial property management specialist, Workman has an enviable position within the property industry.

We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors.

We pride ourselves on the calibre of our employees and their unique skill sets.

Why Workman?

• Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
• Core working hours to allow for added flexibility and helps ease your commute to the office.
• Discretionary annual bonus and salary reviews.
• Healthcare, life insurance & wellness programme.
• Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
• Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
• Social events throughout the year including a firm wide Christmas party
• Generous referral bonus.

Equal opportunities

We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.

This job description does not form part of your contract of employment and the duties may be amended from time to time.