Freelance Support Engineer

This is a freelance position to become part of a pool of engineers we can call upon for holiday cover or additional project support within our Media Technology Team. The role will be hybrid, based in our London office, working with award-winning brands such as Sky HISTORY and Crime+Investigation.

You will support the day-to-day running of our media technology infrastructure, including broadcast systems, file-based workflows, post production environments, and workflow orchestration platforms.

Key Responsibilities

• Provide technical support for IT, broadcast, and media systems.
• Support post production users with Adobe Creative Cloud and related plug-ins.
• Troubleshoot and support remote edit and on-premise edit environments, including storage, proxies, and deliveries.
• Provide support for MAM/PAM systems
• Provide day-to-day support for SDVI Rally which includes workflow monitoring, user support, troubleshooting, and vendor escalation.
• Escalate issues to third-party vendors as needed.
• Monitor system performance and workflows; identify and resolve issues.
• Assist with configuration, upgrades, and maintenance of broadcast equipment and file-based media workflows.
• Ensure all work and incidents are logged and tracked in Fresh Service, meeting SLA targets.
• Work on multiple priorities simultaneously
• Communicate clearly with business users and prioritise requests effectively.

We are looking for individuals who can demonstrate the following key competencies in their day to day work:

• Working with People – collaborate effectively with creative, operations, engineering, and vendors.
• Analysing – diagnose workflow failures, analyse technical logs, trace issues across content supply chain systems.
• Planning and organising – manage priorities (support requests, workflow monitoring, vendor escalations).
• Delivering results and meeting customer expectations – ensure continuity of media workflows and support.
• Resilient under tight deadlines and broadcast-critical issues.

Minimum Requirements

• Experience supporting broadcast, or media production systems.
• Familiarity with post production workflows and user support.
• Hands-on troubleshooting of software, storage, and hardware.
• Experience liaising with third-party vendor support.
• Ability to manage multiple requests and keep stakeholders informed.
• Clear documentation and incident logging in ticketing systems (Fresh Service or equivalent).
• Experience providing user and technical support for media workflow orchestration platforms such as SDVI Rally (or equivalent in content supply chains).
• Ability to monitor and troubleshoot automated workflows, identify failed jobs or deferred tasks, and escalate to vendors where required.

Desirable Requirements

• Experience with SDVI Rally workflows & support.
• Knowledge of BLAM and/or similar MAM/PAM systems.
• Understanding of transcoding, edit storage, and proxy workflows.
• Scripting or automation experience (Python, PowerShell, AWS Lambda) to streamline support tasks.

About Us

At Hearst Networks EMEA, we share stories that matter, inspiring and exciting our audiences with hit US franchises (The Curse of Oak Island, Pawn Stars), must-see docudramas (Royal Kill List and Colosseum), and original commissions (Sex: A Bonkers History with Amanda Holden, Royal Autopsy, Cops Gone Bad with Will Mellor). Over the past few years we've championed our own original programming and relished in the successes of recent series' such as The Unbelievable with Dan Aykroyd, Great Escapes with Morgan Freeman, The Prison Confessions of Gypsy Rose Blanchard and Royal Mob.

We welcome talented candidates with infectious enthusiasm who love what they do, and are ready to learn, develop and thrive. Here you'll find a community of innovative, creative and inspiring people who aren't afraid to embrace responsibility and try new things collaboratively, as a team.

We are a certified Great Place to Work with a can-do, motivated culture that believes in working to live, not just living to work. Every employee has a voice and is encouraged to be themselves and be ambitious. With offices in Rome, Madrid, London, Warsaw, Munich and Johannesburg, we are a truly international organisation that celebrates difference and diversity.

As an inclusive employer, we value the diversity of our teams and want our workforce to reflect our wider society. We encourage and welcome applications from people from under-represented backgrounds and are keen to make sure we are inclusive and accessible to all. Pease do let us know if you require any adjustments or assistance for meetings and communications with you when you apply for a role with us.