Customer Service

2 weeks ago

Wrexham, Wrexham, United Kingdom RBS Full time £20,000 - £30,000 per year

Join us as a Customer Service, Personal Banker in Wrexham

  • You'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals

  • We'll look to you to proactively find ways to continually enhance our customer banking experience

  • We'll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

  • This job does not meet Skilled Worker visa sponsorship requirements

What you'll do

As the first point of contact in our branches, customers will be at the very heart of your role, so you'll be committed to providing outstanding service in every interaction. You'll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you'll be:

  • Having proactive conversations, understanding the needs of our customers and helping them with their banking needs

  • Completing general banking requests such as payments, balance enquiries and transfers

  • Helping customers to understand the different ways they can bank with us and the range of services we can offer

  • Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

The skills you'll need

To be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand.

You'll also need:

  • A passion for customer service and strong attention to detail

  • The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals

  • Strong interpersonal skills and the ability to work well as part of a team

  • The commitment to develop new skills and responsibilities

We also support and encourage applications from people who speak, or are learning to speak Welsh.

How we'll reward you

You'll join us on a competitive salary starting of £26, 010, pro rata for the hours you work.

You'll also benefit from:

  • A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme

  • A generous holiday entitlement of 33 days, pro rata for hours worked

  • A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page.

What else you need to knowYour working pattern

You're joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You'll need to be flexible in terms of the hours you work, typically you'll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays.

Your learning journey

Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.

Hours

35

Job Posting Closing Date:

Job Posting Closing Date is not yet published.Ways of Working:Office First

  • Customer Service

    2 weeks ago

    Wrexham, Wrexham, United Kingdom 701a3033-c244-434e-a46e-d5a6c8eaa15a Full time £26,010 - £50,000 per year

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.Job DescriptionJoin us as a Customer Service, Personal Banker in WrexhamYou'll be...

  • Customer Service Advisor

    7 days ago

    Wrexham, Wrexham, United Kingdom NECSWS Full time £18,000 - £25,000 per year

    Company Description Come join us and make a difference in the worldWe're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.Working with us, you'll be helping our...

  • Welsh Speaking Customer Service Advisor

    1 week ago

    Wrexham, Wrexham, United Kingdom NECSWS Full time £18,000 - £25,000 per year

    Company Description Come join us and make a difference in the worldDiscover more at  Job Description Location: Wrexham, UK Full time 37.5 hours a week‍Service details: NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government. The DAF team award clients with cash, grants and white goods to individuals...

  • Customer Operations Manager

    7 days ago

    Wrexham, Wrexham, United Kingdom ERIKS UK & Ireland Full time

    Join ERIKS UK&I OnSite Division… Powering Industry from the Inside Out…At ERIKS UK&I, our OnSite teams are based directly on-site with our customers, playing a critical role in managing and optimising the industrial supply chain. We ensure the right engineering components, MRO products, and services are always on hand, helping reduce downtime, improve...

  • Service Colleague

    2 weeks ago

    Wrexham, Wrexham, United Kingdom Asda Full time £18,960 - £32,400 per year

    Job TitleService ColleagueLocationWrexhamEmployment TypePart timeContract TypeFixed TermShift PatternWork Shift: NightsHours per Week22.5Pay Rate£15.14CategoryRetail Hourly Colleagues, Sales StaffClosing Date10 December 2025Service Colleague Our operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If you're...

  • Customer Delivery Driver

    2 weeks ago

    Wrexham, Wrexham, United Kingdom Asda Stores Full time £24,000 - £30,000 per year

    Job TitleCustomer Delivery DriverLocationWrexhamEmployment TypePart timeContract TypePermanentShift PatternWork Shift: DaysHours per Week24Pay Rate£12.60CategoryRetail Hourly Colleagues, Sales StaffClosing Date8 December 2025About the Role Our operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If you're...

  • Distribution Service Technician

    2 weeks ago

    Wrexham, Wrexham, United Kingdom SEVERN TRENT Full time £30,000 - £50,000 per year

    Helô We're Hafren Dyfrdwy, one of the 11 regulated water and wastewater companies in England and Wales. We serve over 100,000 homes and businesses across Mid and North Wales, and our enduring focus is on delivering for our customers, both now and for generations to come.Employing over 200 people, we're a local company based in Mid & North Wales and from...

  • IT Service Delivery Analyst

    2 weeks ago

    Wrexham, Wrexham, United Kingdom Chetwood Bank Full time

    About Chetwood Financial Bank:We've been challenging the way financial services firms should operate ever since ourlaunch back in 2016.From day one, we've been focused on helping customers underserved by the mainstreambanks, creating highly targeted products to meet their specific needs.Today, we focus on mortgage and savings products. We understand real...

  • Field Service Engineer

    7 days ago

    Wrexham, Wrexham, United Kingdom Axiom Software Solutions Limited Full time £30,000 - £60,000 per year

    Job Title : FIELD SERVICES ENGINEERJob Type: B2B Contract – Inside IR35 Duration : 12 Months ContractLocation : Wrexham, UKWork Mode : Onsite RequirementsFIELD SERVICES ENGINEER JD – L1Sensitivity: Internal & Restricted· End User Support Experienceo Three to four (3-4) years' experience providing IT Infrastructure field support which includes...

  • admin service coordinator

    1 week ago

    Wrexham, Wrexham, United Kingdom Easy home repairs 247 Full time £25,000 - £30,000 per year

    Job SummaryThe Service Coordinator plays a pivotal role in ensuring the smooth operation of our services by providing exceptional administrative support. This position requires a detail-oriented individual who can effectively manage communication, data entry, and coordination tasks to enhance service delivery and customer satisfaction.DutiesServe as the...