Kiosk Technician

2 weeks ago

Newtown SY LE, United Kingdom Innova Mill, TA Adventa Full time £25,000 - £28,000 per year

Company description

Adventa are an established family-owned business, manufacturing photo and gift items in our highly automated factory and supplying worldwide. We thrive on constant innovation, are agile, and are proud of our team.

Our My-Moments Team develop and install touch-screen kiosks in Football Clubs and Attractions worldwide, enabling visitors to personalise their own memories and souvenirs through our innovative and unparalleled system.

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Job description:

Adventa are recruiting a My-Moments Technician for their office located in Newtown. The exciting and varied role involves offering technical customer support, problem solving IT issues with kiosks and installing new equipment into new attractions and sports clubs in the UK.

The position is full time. Due to the variation in the role, the candidate will need to have an understanding of IT and Windows systems, willing to learn and with a technical mindset. A keen interest in software and development would be an asset. Attention to detail is essential, as we work with top-league football clubs and attractions around the world.

MyMoments is growing rapidly, and requires individuals who are willing to learn and develop with the brand in this exciting role.

Responsibilities:

  • Working closely with the My-Moments Team to ensure all components are branded and prepared for a location/installation
  • Ensure Kiosks, Print Stations and Touch Screen displays are built, branded and configured and available for rapid deployment
  • Visit sites around the country as required
  • Train staff on-site with product assembly, printer consumables, FAQs and troubleshooting
  • To be included on an intermittent weekend remote support rota.
  • Provide first-line support for technical issues related to hardware and software. Troubleshoot and resolve system malfunctions, ensuring minimal downtime and disruption.
  • Assist with updating and maintaining kiosk APP designs utilizing CSS software coding for styling and presentation.

Key Skills/Attributes/Qualifications

  • High attention to detail, with a logical and systematic approach to fault finding.
  • Good knowledge and keen interest in IT.
  • 100% positive alignment with the company values (Willing, Accountable and Adventurous)
  • Good team player and motivator
  • Proactively use initiative to overcome roadblocks, with the mindset of what is best for the customer.
  • Valid driving license for on-site visits.
  • Ability to work independently and manage multiple tasks effectively.
  • Willing to learn simple CSS coding.
  • Strong problem-solving skills with a focus on IT troubleshooting.

Job Type: Full-time

Pay: £25,000.00-£28,000.00 per year

Benefits:

  • Company pension
  • On-site parking
  • Profit sharing

Ability to commute/relocate:

  • Newtown SY16 4LE: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • What level of IT experience do you have?

Work authorisation:

  • United Kingdom (required)

Work Location: In person