Manager - Business Process Optimisation

About The Role...
Are you passionate about understanding how things work and identifying opportunities for improvement? Do you want to help shape the future of an innovative, fast-growing business?

Cooper Parry is scaling rapidly through organic growth and acquisitions, and we're transforming how we operate. Our ambition is to build an agile, efficient, and scalable platform for future growth - and this role will be instrumental in supporting that journey.

As a Manager in our Business Process Optimisation (BPO) team, you'll play a key role in capturing and mapping business processes across Cooper Parry. Working closely with Senior Managers and stakeholders, you'll lead the discovery and documentation of current processes and help define future-state workflows.

Your focus will be on enabling clarity and alignment across teams, ensuring that process insights are well understood and actionable. While you won't be responsible for delivering solutions, your work will provide the foundation for informed decision-making and successful implementation by others.

Skills
You'll bring strong analytical skills, experience in stakeholder engagement, and a structured approach to process improvement, supporting activities such as:

Process Discovery & Design

• Lead the discovery and analysis of core processes across service lines and operational functions
• Apply structured methodologies (Lean, Six Sigma, Agile) to analyse, redesign, and support the implementation of scalable process solutions
• Map current-state and future-state processes using tools such as Lucidchart, Miro, or Visio
• Identify inefficiencies, duplication, risk, and cost-to-serve opportunities, and propose commercially impactful improvements
• Collaborate with key stakeholders to shape solutions that are ready for implementation and long-term optimisation

Stakeholder Engagement

• Facilitate workshops, interviews, and root-cause analysis sessions to understand operational challenges
• Partner with Technology, Business Operations, and Transformation to align process changes with automation and digital capability
• Act as a key point of engagement with stakeholders - including Service Line Heads, Directors, and Ops Leadership

Optimisation & Continuous Improvement

• Support the transition from implementation to optimisation, ensuring processes are embedded and continuously improved
• Contribute to the development and rollout of process governance frameworks, templates, and standards
• Define and track KPIs linked to financial outcomes and operational value

Team Collaboration

• Mentor and guide Assistant Managers and Team Members in process analysis and improvement techniques
• Share best practices and contribute to a culture of continuous improvement across the BPO team

About You...
At Cooper Parry, we're
in it together
. All we ask of our people is that they
play all in
. You'll continuously strive to
keep learning
– whether you're a trainee or a Partner – and you'll
be brave
, stepping out of your comfort zone to tackle new challenges. Above all,
be nice
. A simple notion, but an irreplaceable part of what makes CP, CP.

Alongside those qualities, you'll also have…

• Proven experience in business process optimisation or operational improvement, ideally within professional services or a complex operational environment
• Certification in Lean Six Sigma (Green Belt or higher) or equivalent project/change management qualification
• Strong process mapping and analysis skills, with experience using tools like Lucidchart, Miro, or Visio
• Excellent communication and stakeholder management skills
• The ability to manage multiple initiatives and support delivery in a fast-paced, collaborative environment

About Us...
We've been dubbed 'the rebels of accountancy'. We're straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service – free from unnecessary red tape.

Check Out Our Recent Achievements

• Best Companies' No.1 Accountancy Firm & No.30 Best Large Company to Work For in the UK
• Became B Corp Certified in 2023 and we're still the UK's largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow
• Achieved 5 awards at the Inspiring Workplace Awards in 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience

What's in it for you?

Our people are the beating heart of our culture. We know that if you love working here, and you're given the trust and autonomy to work in a way that best suits you, you'll produce amazing results.

That's Why We Offer Things Like

• A flexible approach to work - balancing working from home, in office or with clients
• A generous holiday entitlement
• An enhanced parental leave policy
• An enhanced pension scheme
• No dress code – just "wear something"
• A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
• Volunteering opportunities to work closer with local communities and charities
• Cooper Parry social/sports clubs

Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we'll work with you to ensure you have everything you need to develop your skills and achieve your best.

Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.

For the attention of agencies - unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.