General Manager

General Manager – Hub Students Dundee

Salary: £40,000 - £45,000 + discretionary bonus

Benefits: Private healthcare, death in service insurance (3x salary), 33 days holiday (incl. public holidays)

Location: The Hub, 17 Hawkhill, Dundee, DD1 5DL

Reports to: Company Directors

About Hub Students

Hub Students was formed by owners, for owners in 2024 and currently manages 507 ensuite bedrooms across 113 HMO properties, exclusively for students in Dundee.

Originally opening in 2006, The Hub has maintained consistently strong occupancy, a loyal returning resident base, and an unbeatable central location. Our motto reflects who we are:

"Affordable, perfectly located student accommodation in Dundee. We are Hub Students Dundee – and we offer comfort, security, and great value."

We are now entering a new and exciting phase of reinvestment. In 2024 we launched the largest lifecycle refurbishment programme in our history, upgrading flats, buildings and resident spaces to future-proof our offering. As General Manager, you will play a key role in project oversight, contractor management, and ensuring delivery on time and within budget – while protecting student experience throughout.

We are proud to support local contractors, suppliers, and trades wherever possible.

The Role

We are seeking a dynamic, commercially-minded General Manager to lead our operations, people and resident experience at Hub Students Dundee. This is a strategic and hands-on leadership role with full responsibility for operational performance, team development, health & safety compliance, budget control, and resident satisfaction.

You will work directly with the Directors, contributing to commercial decisions, operational strategy, and long-term planning to ensure The Hub remains the first-choice accommodation provider for students in Dundee.

Key Responsibilities

Leadership & People

• Lead, motivate and develop a multi-functional site team (residence, maintenance, compliance, customer service).
• Build a culture of accountability, service excellence, and continuous improvement.
• Ensure the team is fully trained, supported, and aligned to business goals.

Resident Experience & Service Delivery

• Drive an outstanding resident experience with a strong focus on safety, wellbeing, and community.
• Oversee handling of resident feedback, escalations, and complaints with professionalism and speed.
• Maintain high ratings across satisfaction surveys, online platforms, and rebooker percentages.

Operational & Compliance Management

• Ensure full statutory, HMO and health & safety compliance across all properties.
• Oversee building and room standards, maintenance workflows, inspections and contractor performance.
• Maintain accurate reporting and audit-ready documentation.

Commercial & Financial Performance

• Own the annual operating budget, cost control and income delivery.
• Play a key role in identifying and actioning revenue opportunities, operational efficiencies and performance improvements.
• Provide market, competitor and demand insights to inform pricing, sales, and occupancy strategies.

Refurbishment & Lifecycle Projects

• Act as a core member of the refurbishment project team – responsible for progress tracking, resident communication, contractor scheduling, and budget control.
• Ensure works are delivered safely, efficiently, and aligned with long-term asset plans.

Person Profile

Essential

• Proven leadership experience in accommodation, PBSA, hospitality, residential property, hotel, or similar operational environment.
• Strong financial and commercial awareness, comfortable managing budgets and KPIs.
• Excellent people leadership, coaching and communication skills.
• Knowledge of H&S, housing compliance, and safeguarding responsibilities.
• A proactive decision-maker who thrives in an autonomous, fast-paced environment.

Desirable

• Experience managing refurbishment or property lifecycle projects.
• Knowledge of Dundee student market or wider PBSA sector.
• First Aider, Fire Marshall & Mental First Aider

What We Offer

Competitive salary between £40,000 - £45,000

Annual discretionary performance bonus

Private healthcare

Death in service insurance – 3x salary

33 days annual leave (including public holidays)

Leadership role with autonomy, visibility and genuine influence

Opportunity to shape a growing business at an exciting stage of investment and development

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Benefits:

• Company pension
• Free parking
• Life insurance
• On-site parking
• Private medical insurance

Work Location: In person