Surgical Sales Advisor

Cosmetic Surgery Sales Advisor – Maternity Cover (with potential to become permanent)

Location: Cadogan Clinic, Kings Road, Chelsea, London

Contract: Full-time, Fixed-term (Maternity Cover – potential to extend to a permanent role)

Salary: £60,000 – £65,000 per year (On-Target Earnings, plus monthly performance bonuses)

Schedule: Monday to Friday, 40 hours per week, with opportunities for remote Friday/Saturday shifts

About Us

At the Cadogan Clinic, we are the UK's leading cosmetic surgery hospital, a name synonymous with clinical excellence, safety, and trust.

Founded by world-renowned plastic surgeon Mr Bryan Mayou — who introduced liposuction to the UK — the clinic has become the trusted choice of over 30,000 patients every year. Rated "Outstanding" for Leadership by the CQC, and with more than 2,000 five-star Trustpilot and Google reviews, our reputation speaks for itself.

We work exclusively with world-class plastic surgeons and dermatologists, delivering best-in-class patient care and outcomes in the heart of Chelsea.

If you are passionate about raising standards in aesthetic healthcare and guiding patients through life-changing decisions with confidence and care, we'd love to hear from you.

The Opportunity

We are seeking a highly motivated and empathetic Cosmetic Surgery Sales Advisor to join our dynamic team on a maternity cover contract, with the potential for a permanent position for the right candidate.

In this pivotal role, you'll act as the first point of contact for patients, guiding them through their cosmetic journey — from initial enquiry to post-procedure follow-up — with professionalism, warmth, and precision.

You will combine strong sales acumen, emotional intelligence, and industry knowledge to convert leads into bookings, ensuring every patient enjoys a seamless, reassuring experience from start to finish.

This is a results-driven role offering exceptional earning potential, supported by a market-leading commission structure and a collaborative, high-performance team environment.

What You'll Do

Sales and Patient Engagement

• Engage with prospective and existing patients via phone and email to understand their goals and build trusted relationships.
• Qualify enquiries, manage leads, and convert consultations into confirmed bookings.
• Deliver clear, accurate, and empathetic information about procedures, pricing, and payment options.
• Maintain post-procedure communication to encourage long-term relationships and referrals.
• Consistently meet and exceed individual sales targets and KPIs.

Patient Journey Management

• Serve as a dedicated point of contact throughout the patient journey — from enquiry to discharge.
• Coordinate consultations and surgeries with consultants and internal teams.
• Ensure all bookings, pricing, and billing are accurate and compliant.
• Maintain precise, GDPR-compliant patient records.

Customer Service Excellence

• Provide empathetic, patient-focused support at every touchpoint.
• Handle enquiries and complaints with professionalism and care.
• Collect and share patient feedback to support service improvement.
• Collaborate with clinical, operations, and administrative teams to ensure a seamless patient journey.

What You'll Bring

Essential

• Proven success in a high-performance, results-driven sales role (B2C, consultative, or high-value sales).
• Demonstrated ability to consistently achieve and exceed KPIs and revenue targets.
• Excellent communication and rapport-building skills.
• Confidence and professionalism when engaging patients by phone and email.
• Empathy, resilience, and a genuine desire to support patients through important decisions.
• Strong organisational skills and attention to detail.

Desirable

• Experience in aesthetics, cosmetic surgery, or private healthcare.
• Knowledge of the aesthetic and medical services industry.
• Understanding of CQC standards and healthcare compliance.
• A passion for helping patients achieve confidence and wellbeing through high-quality care.

Why Join Us?

Industry Leadership: Be part of the UK's premier cosmetic surgery hospital with an unrivalled reputation for excellence.

Exceptional Earning Potential: Competitive base salary with uncapped commission and monthly bonuses.

Prestigious Location: Work in the heart of Chelsea, close to Sloane Square and Knightsbridge.

Collaborative Culture: Join a supportive, ambitious, and high-achieving team that celebrates success.

Future Opportunity: Potential for this maternity cover position to become a permanent role.

Perks and Benefits

• Market-leading On-Target Earnings (£60K–£65K)
• Competitive monthly bonus scheme
• Pension scheme via NEST
• Wellbeing programme and healthy in-clinic refreshments
• Cycle to Work scheme
• Staff discounts on treatments and products (post-probation)
• Regular social events and team lunches
• Employee referral bonuses and long-service recognition
• Ongoing professional development and training opportunities

Learning and Development

• Comprehensive onboarding and induction programme.
• One-to-one mentorship and support from senior consultants.
• Advanced training in aesthetic industry sales and patient communication.
• Opportunities for long-term career progression within the Cadogan Clinic.

Ready to Make an Impact?

Join a team where your sales expertise, empathy, and professionalism directly influence patient confidence and wellbeing. If you're motivated by success, patient care, and continuous improvement, we'd love to hear from you.

Job Types: Full-time, Fixed-term (Maternity Cover – with potential to extend to permanent)

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Wellbeing programme

Work Location: In person (Kings Road, Chelsea, London)

Job Type: Full-time

Pay: £60,000.00-£65,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Flexitime
• Health & wellbeing programme
• Referral programme
• Sick pay

Experience:

• Sales: 3 years (required)

Work Location: In person