Relief Dispenser/Receptionist

About our practice

Llanilar Health Centre is a small, friendly rural dispensing surgery that prides itself on delivering caring, responsive, and timely healthcare to our community.

Our dedicated team includes two GPs, one Nurse, a Health Care Assistant/Care Co-ordinator, and six Reception and Dispensary staff who work closely together to provide high-quality, patient-centred care.

We are proud that our commitment to compassion, accessibility, and continuity of care has been consistently reflected in our high patient satisfaction levels over the years.

About the role

We are a small, friendly practice with a close-knit team, and we're looking for an enthusiastic and self-motivated Dispenser/Receptionistto join us.

The ideal candidate will be a team player who can also work confidently and efficiently on their own. You should have a flexible approach and be willing to provide cover for sickness and annual leave when required, Monday to Friday.

Key qualities we're looking for:

· Friendly and approachable manner

· Excellent communication and organisational skills

· Ability to work both independently and as part of a team

· Flexibility to support the team as needed

If you're reliable, adaptable, and enjoy working in a supportive environment where everyone helps each other, we'd love to hear from you

Key responsibilities

Dispensing duties:

• Dispensing prescriptions accurately and efficiently, in accordance with current policies and procedures.
• Ordering and maintaining appropriate stock levels and conducting regular stock rotation.
• Handling controlled drugs and maintaining accurate records.
• Providing patients with advice and answering medication-related queries.
• Assisting the pharmacy team in daily operations and service delivery.

Reception duties:

• Managing the practice's appointments system, both over the phone and in person. (Training can be given)
• Greeting patients and visitors in a polite, helpful, and professional manner.
• Answering telephone calls and directing queries to the appropriate team member.
• Processing and distributing incoming and outgoing mail.
• Ensuring the reception and waiting areas are tidy and welcoming.

The ideal candidate

• Experience: Previous experience as a Dispenser/Receptionist is highly desirable, with NHS GP practice experience a bonus.
• Flexibility: Must be willing to work on an ad hoc basis to cover holidays, sickness, and other staff absences.
• Skills: Excellent communication, organisational, and computer literacy skills are essential.
• Disposition: A calm, empathetic, and professional demeanour is required, especially in a busy and fast-paced environment.
• Confidentiality: Must have a thorough understanding of and commitment to patient confidentiality.

Benefits

• A competitive salary, flexible hours.
• Opportunities for growth and professional development, potential for a permanent role in the future.
• Supportive and friendly team environment.

Pay: £21,420.00-£25,908.00 per year

Benefits:

• Casual dress
• Cycle to work scheme
• Flexitime
• Free parking
• Health & wellbeing programme
• On-site parking

Work Location: In person