Customer Service Assistant, Kings Cross Station, Multiple Roles Available

Location
London, GB

Department Name
OA Property Operations/National Stations/Kings Cross G5

About Network Rail
Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.

We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click
here
.

About our people and the recruitment process -
We're an inclusive employer of choice and we welcome applications from everyone

We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Brief Description
Love helping people? Start your career with Network Rail
Join Our Team as a Customer Service Assistant
Looking for a role where you can make a real difference every day? We have an exciting opportunity for a Customer Service Assistant to become the friendly face of our station and help us deliver an exceptional experience for everyone who passes through.

This is more than just a job – it's about creating a safe, welcoming environment for passengers, retailers, and partners, while keeping our station running smoothly.

We have multiple opportunities available

About The Role (External)
What You'll Be Doing

• Be the go‑to person for station users – offering help, guidance, and a warm welcome to customers, visitors, contractors, and train operators.
• Carry out regular station checks to ensure safety, security, and compliance – keeping everything in top shape.
• Respond to incidents and emergencies calmly and professionally, making sure everyone stays safe.
• Report and track faults, ensuring issues are resolved quickly.
• Assist customers with travel information and make their journey stress‑free.
• Check contractor paperwork and issue permits to work safely.
• Work with authorities to prevent unauthorised access and maintain a secure station.
• Spot hazards and take action to keep the station safe.
• Play a key role in emergency plans when needed.

Important to Know
In this role, you'll need to
work varied shift patterns (including nights)
and be
comfortable carrying out individual security patrols
to keep our station safe and secure.

What We're Looking For

• Great communication skills – confident in English, both written and spoken.
• Experience in a customer‑facing role and a passion for helping people.
• Ability to stay calm and assertive in different situations.
• A strong team player who works well with others.

Essential:
GCSE (or equivalent) in English and Maths.

Why Join Us?
You'll be part of a supportive team, working in a dynamic environment where no two days are the same. If you love helping people and want a role that keeps you active and engaged, this is the perfect opportunity.

How To Apply (External)
Salary & Benefits

• Salary: Circa £26,459 (depending on skills, qualifications and experience)
• Annual Leave: 28 days plus bank holidays
• Discounts: Access to My Benefits – our online shopping site with exclusive offers
• Extras: Healthcare discounts, cycle‑to‑work scheme, gym memberships and more
• Travel: Up to 75% subsidy on rail and underground season tickets
• Pension: Choice of contributory pension schemes
• Support: Two weeks paid reserve leave for our Armed Forces community

How To Apply
Please submit your application online before the closing date 5 th January 2026 late applications will not be considered.

Click
apply now
to apply.

If you need an alternative way to apply, please contact the LNE Resourcing

Our Commitment to You
We welcome everyone – regardless of age, race, ethnicity, disability, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or caring responsibilities. We want you to bring your whole self to work.

We guarantee interviews for disabled applicants who meet the essential criteria. Flexible working requests are positively considered.

Please note: Pre‑employment checks include a basic criminal record check, identity verification, right to work in the UK, and confirmation of your previous three years' employment history.