Head of Supply Chain

1 week ago

London, Greater London, United Kingdom MILE Full time £80,000 - £120,000 per year

Logistics Strategy & Operations Management:

  • Oversee the entire logistics function, including both inbound and outbound supply chains
  • Oversee 3PL & in house warehouse operations
  • Lead seasonal planning and major events such as Black Friday, Thanksgiving, Christmas etc
  • Oversee the logistic elements of marketplace onboarding
  • Provide strategic oversight of warehouse management and the 3PL partner relationships
  • Negotiate and manage shipping rates with carriers, ensuring competitive pricing and service excellence
  • Lead escalations with customer service teams, identifying root causes and collaborating with tech teams for solutions

Team Leadership & Development:

  • Lead and develop a high-performance logistics and customer service team, including training, performance reviews, and team alignment with business objectives
  • Oversee logistics staff in both warehouse and customer service operations
  • Drive process improvements in areas like stock synchronisation, packaging, and vendor management

Vendor & Supplier Management:

  • Maintain strong relationships with key logistics vendors, carriers, and 3PLs
  • Conduct regular performance reviews and ensure contractual compliance
  • Oversee the onboarding and performance management of new logistics suppliers

Operational Excellence:

  • Identify opportunities for continuous improvement in logistics processes and systems
  • Collaborate with external partners (e.g., external suppliers, design teams) to streamline logistics operations
  • Ensure smooth coordination of urgent and same-day outbound shipments, and maintain high customer satisfaction

Customer Service Support:

  • Work closely with the customer service team to address delivery-related escalations
  • Conduct root cause analysis of delivery issues and collaborate with other teams (tech, logistics) to resolve them effectively
  • Ensure that customer-facing delivery information, lead times, and shipping costs are accurate and up-to-date

Requirements

  • 7+ years of experience in logistics and supply chain management, with at least 3 years in a leadership role
  • Strong understanding of fashion, e-commerce, and supply chain operations
  • Proven leadership skills, including experience managing cross-functional teams
  • Excellent negotiation, communication, and problem-solving abilities
  • Familiarity with logistics management systems (PVX) and shipping platforms (DHL, UPS, Aftership)
  • Experience in start-up / scale up organisations highly advantageous

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