Junior Technical Support Engineer

Job Title: Junior Technical Support Engineer

Location: Croydon, Greater London, UK (Hybrid Working Arrangement – 4 days in office, 1 day WFH)

Reports to: Estates Manager / Technical Operations Lead

About Us

Hozah is a tech-led, award-winning company transforming the parking industry and reimagining urban mobility. Our mission is to make parking seamless and automated, paving the way for smarter, more sustainable cities. With accolades like PayTech Company of the Year and a spot in Deloitte's Top 50 Fastest Growing Tech Companies in the UK, we're scaling fast — and we're looking for a Junior Technical Support Engineer to help us keep our systems running smoothly.

Role Overview

As a Junior Technical Support Engineer, you'll play a vital role in supporting our IoT device estate and ensuring smooth operations across multiple sites. You'll assist with device configuration, troubleshooting, logistics, and documentation — working closely with the Tech Ops team to maintain uptime and streamline workflows.

This is an ideal opportunity for someone early in their IT career who's eager to learn, grow, and make a real impact in a fast-paced tech environment.

Key Responsibilities

IoT & Device Management

• Configure, test, and deploy IoT devices (e.g. tablets, phones, staff devices).
• Monitor device health and connectivity across the estate.
• Troubleshoot hardware/software issues and escalate when needed.
• Maintain device management platforms and ensure data accuracy.

Operational Support

• Collaborate with the Tech Ops team to ensure smooth daily operations.
• Identify and report operational inefficiencies.
• Support rollout and maintenance projects across multiple sites.
• Help meet uptime and performance targets for connected devices.

Logistics & Preparation

• Pick, pack, and prepare devices and accessories for deployment.
• Maintain inventory of devices, spares, and tools.
• Assist with deliveries and ensure accurate tracking and documentation.
• Coordinate logistics between internal teams, suppliers, and clients.

Administration & Documentation

• Maintain records of devices, configurations, and shipments.
• Contribute to setup guides, checklists, and troubleshooting documentation.
• Support IT administration including ticket management and asset tracking (e.g. raising OSM and ISME JIRAs).

Profile of the Ideal Candidate

Skills & Knowledge

Must-Have (Core Technical):

• Basic understanding of networking concepts (IP addressing, troubleshooting).
• Familiarity with routers and switches.
• Logical troubleshooting mindset.
• Windows OS familiarity (logs, commands, IT setups).
• Experience with stock handling (ordering, picking, packing IoT devices).
• Strong organisation and documentation skills.

Desirable (Nice-to-Have):

• Interest in ANPR/CCTV systems or tinkering with Raspberry Pi/IP cameras.
• Experience with service management tools (JIRA, Zendesk, Service Desk).
• Basic understanding of Microsoft 365 and VPNs.
• Ability to configure routers and switches.

Soft Skills

• Proactive and eager to learn, interest in IT is essential.
• Strong communicator, able to escalate issues clearly and concisely.
• Calm under pressure, able to troubleshoot in real-time.
• Team player, works well with DevOps, support, and customer-facing teams.
• Professional, client-facing appearance.

Background

• Recent graduate, self-taught engineer, or 1–2 years' experience in IT support/infrastructure.
• Certifications or desire to pursue qualifications.
• Able to demonstrate personal IT projects or hands-on experience.
• Local to Croydon.

Why Hozah?

At Hozah, you'll play a pivotal role in a purpose-driven company at the forefront of urban mobility innovation. We foster a culture of collaboration, creativity, and positive impact, where your contributions help shape the future of smarter cities. If you're looking to make a real difference in transforming the future of mobility (and enjoy two friendly office dogs), we'd love to hear from you. Join us and be part of this exciting journey

What's In It for You

• Competitive salary and benefits tailored to your experience.
• Hybrid working (4 days in office, 1 day WFH).
• Career development opportunities including training, mentorship, and exposure to technical operations.
• Impactful work contributing to a mission that's reshaping urban mobility.
• Collaborative culture with a friendly team (and two office dogs).
• Free breakfast, lunch, drinks, and snacks in the office.
• Excellent transport links and discounted/free food options.

Job Types: Full-time, Permanent

Pay: £25,400.00-£27,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Work from home

Work Location: In person