Contact Worker

Job Description
Cornwall is moving towards the government's programme of Family Help reforms. In order to deliver these, we are creating some exciting opportunities for front line Contact Workers/Family Help Workers to support services at our integrated front door.

The Multi-Agency Referral Unit and Early Help Hub are Cornwall's single point of contact for all children's safeguarding and early help services. Both teams are co-located and work closely together under the leadership of the Service Manager to provide a seamless and proportionate response into the right service for children and families in Cornwall. The service is based in Truro and consists of a range of multi-disciplinary and co - located professionals from a range of health, education, social care, police and housing services. Cornwall's Family Information Service is located in the Service.

We are undergoing an exciting period of transformation and are looking for additional contact workers to support us in this process. You will be part of an enthusiastic and friendly team who are passionate about helping children and families when they first come into contact with children's social care. The roles require excellent skills in communication and building effective relationships with key partners. You will be flexible and be able to at times work under pressure and with competing timescales. You will receive good support and supervision. This will be an exciting time to join the service as we further strengthen our partnership approach to working and ensuring that children and families receive a timely, effective and seamless response when they ask for help. You will join a stable and established service with a committed group of practitioners and have the opportunity to continue with the current progress we have made to deliver our Family help Reforms.

We will work with you to develop your skills in this particular area of work, that is varied and interesting. We are interested to hear from people who have experience in working in health, education or social care settings and have a good understanding of the challenges facing families in Cornwall. We want to hear from people who want to make a difference to children's experiences and help them access early and meaningful support that will make a difference to their lives.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

This position will be subject to a enhanced criminal record disclosure check

What You'll Get In Return
Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our Core Employee Rewards And Benefits Include

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• A national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information
Please note, we are unable to offer sponsorship for this role

The full role profile is attached here

For more information or an informal chat about the role please contact Rebecca Sargent at

Application Process
Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process .

Please note that applications cannot be edited after they have been submitted, please contact if you have any queries or require assistance with your application.

About Us
Cornwall Council deliver services to more than half a million local people and over five million visitors a year. Working here - Cornwall Council

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options .

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It's a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.